About the Branch The Corporate Branch is responsible for delivering enabling services that support the effective and efficient operation of the agency and facilitates the agency's compliance with legislation, policies, and guidelines as a non-corporate Commonwealth entity. The branch complements the scheme-focus of other agency divisions by facilitating stakeholder engagement and communications. In addition, the branch supports efficient resource management and corporate accountability through functions such as financial management, performance reporting, parliamentary services, procurement, security, property management and human resource management. About the Section The Stakeholder Engagement section was established following a recent restructure of the communications function to strengthen the agency's external-facing capabilities and deepen stakeholder insight and impact. The section comprises four integrated teams: Contact Centre Media Events and Conferences Stakeholder Engagement As the agency's primary front door for external enquiries and engagements, the section models a professional, informed and service oriented approach. It works collaboratively and with a solutions mindset to address complex issues, provide clear guidance and create positive stakeholder experiences. Partnering closely with the Communications section and the broader agency, the Stakeholder Engagement section designs and delivers informed, thoughtful, strategic and contemporary engagement opportunities. Our focus is on high quality interactions and measurable outcomes that support the achievement of agency priorities and strengthen trust with our stakeholders. The section oversees engagements that inform stakeholders about current programs with the potential future possibility of creating meaningful two way dialogue. It establishes a whole of section intelligence capability to systematically collect, analyse and share insights from all teams, building a clear view of the external landscape that influences the agency's work. Using this evidence, it adds value by providing strategic direction, evidence based advice on opportunities, risks and stakeholder impacts. The key duties of the position include The APS Level 6 Stakeholder Engagement Research Officer duties include: Support the Assistant Manager to deliver an agency-wide stakeholder engagement approach by providing high-quality research, analysis, evaluation and reporting that strengthens stakeholder insight and engagement effectiveness. Design and conduct targeted stakeholder research using multiple sources (including surveys, interviews, analytics and external sources) to develop evidence-based stakeholder profiles, personas (including levels of interest, influence and impact) and insights. Collect, organise, maintain and assure the quality of stakeholder data and intelligence products, ensuring data integrity, confidentiality and appropriate governance. Apply qualitative and quantitative analytical techniques to synthesise complex information and translate findings into clear, practical recommendations for engagement, planning, and decision-making. Develop and maintain stakeholder intelligence artefacts (including dashboards, repositories and regular intelligence reporting) to support whole-of-agency visibility and coordination of engagement activity. Develop evaluation frameworks and measures to assess engagement effectiveness, outcomes, impact and value; produce evaluation reports that identify successes, gaps and opportunities for continuous improvement. Our ideal candidate will have: Demonstrated experience conducting stakeholder research, analysis and/or evaluation and translating findings into actionable insights and recommendations. Strong written communication skills, with the ability to present complex information clearly for non-technical audiences, supported by attention to detail and quality assurance. Proficiency with relevant tools and technologies (e.g., survey platforms, data visualisation software, CRM systems, dashboards and repositories) to support evidence-based engagement.
