This is a Specialist Local Area Coordinator role with Feros Care based in Townsville City, QLD, AU Feros Care Role Seniority - mid level More about the Specialist Local Area Coordinator role at Feros Care We're Feros Care, and we're pleased to meet you. And what we care most about is helping people live healthier, happier, better-connected lives. Since 1990, we've been making it happen, both for older Australians and people with disability. We are proud to be Game Changers. Dream Makers. Kindness Champions. Culture Shapers. Vibrant Creators. And it's not just us who thinks so; We've won many awards on the local and international stage for our approach. We actively seek to include, welcome and value the unique contributions of all people. We encourage applications from Aboriginal and Torres Strait Islander people, people from cultural and linguistically diverse backgrounds, and people with disability. Shape the future of participant support at Feros Care. As a Specialist Local Area Coordinator (LAC), you will provide tailored support to participants with high support needs, multiple disabilities or significant barriers to participation. This role is place based, community facing and focused on delivering intensive, high quality services that promote inclusion and independence. Why Feros Care? At Feros Care, we value our people and offer: Not for Profit Salary Packaging of up to $15,900 per annum, and meal and entertainment salary sacrifice of up to $2,650 per annum, all tax free, stretching your income further. 17.5% Annual Leave loading. Cultural Leave Days for eligible employees. Enjoy exclusive discounts, financial tips, and wellness programs through our ForME employee benefits platform. Private Health Insurance Discount with Medibank. Employee Assistance Program (EAP). Paid Parental Leave (9 weeks) for eligible employees. Access to Fitness Passport - discounted gym and pool memberships for you and your family. $200 referral bonus per successful referral. What you'll do: Deliver tailored support to participants with complex needs, ensuring their NDIS journey is accessible, empowering and aligned with their goals. Coordinate intensive planning and navigation across scheme access, plan development, implementation, reviews and check ins. Build strong relationships with participants, families, carers and local support networks to foster independence and sustainable community connections. Facilitate access to specialist services, clinical supports and mainstream resources that meet individual needs. Manage a specialised caseload and ensure that your service delivery meets NDIA benchmarks, approved activity hours and Feros Care's internal performance expectations. Engage with external stakeholders, such as clinical providers, community organisations and service networks to support complex participant scenarios. Maintain accurate records and reporting using NDIS and Feros Care systems. Continuous improvement practices through participating in audits, reviews as well as thedevelopment of best practice approaches. Participate in team planning, professional development and initiatives that advocate for theparticipant voice. What you'll bring: Extensive experience supporting people with complex disability, high support needs and/or multiple barriers. Strong understanding of the NDIS participant pathway and planning processes. Case management skills including risk assessment, goal planning, and stakeholder coordination. Excellent communication, interpersonal and problem-solving skills. Proficiency in data entry, reporting and case management systems. Ability to work independently in community-based settings. A commitment to person centred practice, inclusion, and continuous improvement. Qualifications & Checks: Tertiary qualification in community services, disability, social work, or a related field. Additional qualifications or experience in complex disability, case management or high support needs. Access to reliable transport to travel locally. NDIS Workers Screening Check & Working with Children's Check (or willingness to obtain). Undergo a NDIA Security Clearance. Undergo a Nationally Coordinated Criminal History Check. Valid Australian Working Rights. Lived experience of disability is highly valued. If you would like to discuss accessibility requirements, preferred communication methods or other possibilities, please contact talent@feroscare.com.au. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Feros Care team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Delivering tailored support Coordinating planning and navigation Building relationships Key Strengths Case management skills ️ Communication skills Understanding of NDIS Data entry proficiency Problem-solving skills Community engagement experience A Final Note: This is a role with Feros Care not with Hatch.
