Working at Transurban is different; it’s a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions — building and operating safer, smarter, and more sustainable roads — to solve pressing transport challenges that are slowing cities down. About the role We’re seeking a Collections Governance Analyst, to strengthen our risk, controls, and assurance framework by delivering high ‑ quality governance reporting, audit support, and compliance oversight. You’ll join an innovative team, who partner closely with stakeholders across Customer Solutions to uplift controls, improve processes, and build a stronger, more mature governance culture. As our Collections Governance Analyst, you’ll contribute to lasting and positive changes that shape the future of our cities and communities. It’s meaningful, challenging and exciting work. Day-to-day, you will: Lead and execute assurance/control testing across Customer Solutions & Australian Markets Partnering (CS & AMP) function, validating design and operating effectiveness, maintaining evidence and clear audit trails Own and maintain risk registers and governance reporting in line with the Enterprise Risk Framework, supporting proactive risk identification, assessment, escalation, and executive-level reporting Act as the primary point of contact for internal and external audits for CS&, including audit planning, scope definition, evidence coordination, timely response to requests, and validation of findings Drive end-to-end remediation of audit and assurance findings—partnering with management to design practical remediation plans, tracking progress, validating completion, and reporting status and themes Support the monthly compliance program and broader controls/compliance activities, liaising with Tolling Assurance, Internal Audit, and Enterprise Compliance Coordinate and manage the annual update of the Delegation of Financial Authority, ensuring alignment with organisational changes and control expectations Partner with business teams to uplift control maturity—educate stakeholders, embed requirements into projects/processes, and redesign/reporting where needed (e.g., credit/refund reporting) This role will suit someone with a curious mind and transferrable skills and experiences, including: Proven experience in audit/assurance testing (internal or external), including control mapping, risk identification/rating, and remediation follow through Strong communicator and coordinator—able to translate control/assurance concepts for non-specialists and drive evidence gathering across multiple teams Data savvy with the ability to extract/analyse datasets to draw insights that inform risk, control, or assurance activities Experience working in regulated, high- volume customer or financial environments (e.g. utilities, transport, financial services) is desirable Comfortable operating in ambiguity—able to build or improve processes where they don’t yet exist and create clear, reliable outputs Tertiary qualification (or equivalent experience) in a relevant discipline; CA/CPA desirable; familiarity with risk systems (e.g., ARM or equivalent) is advantageous. If you meet some of these requirements, but not all, we encourage you to submit your application. With a career at Transurban, you’ll enjoy a range of benefits, including: A range of flexible working and leave options, including the option to purchase an additional six weeks of leave each year 16 weeks paid parental leave (regardless of gender or carer status), with no waiting period, with Superannuation paid during unpaid leave as well Learning and development opportunities to support your career interests Health and wellbeing support — access to Headspace and our EAP program, wellness facilities, and more Share offers and insurance benefits Social activities, community give-back programs and paid volunteer days We offer a range of flexible working and leave options, so you can balance your work and life commitments and interests. Have a conversation with us about how this could work for you. We embrace diversity with a foundation of safety, wellbeing and inclusion; where everyone belongs. We treat everyone with fairness, consideration and respect, regardless of gender, gender identity, marital or family status, sexual orientation, age, ethnicity, religious beliefs, cultural or socio-economic background, perspective, and experience – whether they work for us or not. We want to ensure everyone feels comfortable and safe to express ideas, questions and concerns. We strongly encourage applications from candidates of diverse backgrounds and lived experiences, including Aboriginal and Torres Strait Islander people and people living with disability. Ready to help us keep cities moving? Apply today! Job Type: Permanent Closing Date: 07-Apr-2026 0:00 Please note : The closing date reflects the time zone of the Primary Location for this job posting. Primary Location: Melbourne CBD & Inner Suburbs Melbourne VIC
