Your role at St John of God Health Care Join one of Australia’s leading healthcare providers and play a key role in strengthening the financial sustainability of our hospitals and services. St John of God Health Care is seeking an experienced and people‑focused Supervisor Accounts Receivable - Collections to support the Senior Manager Accounts Receivable and oversee the day‑to‑day operations of our Group Collections function. In this pivotal role, you will lead and empower a dedicated Collections team, driving high performance, capability development and service excellence for our hospitals, doctors, patients and internal stakeholders. You will shape strategic collection initiatives, optimise processes through automation and system enhancements, and ensure robust financial controls across the entire debtors’ ledger. With a strong focus on collaboration, you will partner with Directors of Finance, Admissions teams, the Health Fund Team and operational leaders to support effective debt recovery, informed financial consent and an exceptional patient experience. You will also act as a key escalation point for complex matters, balancing commercial outcomes with compassionate care. This role is ideal for a proactive leader who thrives in a dynamic environment, brings sound judgement to complex financial decisions, and demonstrates a strong commitment to our Mission, Values and service ethos. The Position Lead, develop and inspire the Collections team, fostering a high-performance, accountable and achievement-focused culture aligned to Group values. Provide strong day-to-day leadership, coaching and mentoring to caregivers to build capability, resilience and commercial acumen in debt recovery practices. Develop and implement clear, measurable and achievable KPIs that motivate caregivers, promote ownership, and drive continuous improvement in collection outcomes. Conduct regular performance reviews, development planning and recruitment activities to ensure the team operates at optimal capability and capacity. Design and implement strategic collection initiatives across the full debtors’ ledger, leveraging automation, system enhancements and AI-enabled tools to improve efficiency and effectiveness. Drive continuous improvement in receivables processes with a focus on reducing aged debt and minimising bad debt write-offs at each site. Monitor debtor ageing, collection trends and site-level performance to proactively identify risks and implement targeted recovery strategies. Oversee journals, credit notes, refunds and adjustments to ensure compliance with Group policy while maintaining strong financial controls. Foster strong, collaborative working relationships with Directors of Finance (DOFs), Group Admissions, the Greater Finance Team, Site Admissions teams, hospital operational teams, the Health Fund Team, Health Funds and other AR functions to ensure aligned collection outcomes. Partner with hospital and admissions teams to ensure accurate, timely information flow to support effective debt recovery and informed financial consent processes. Act as a key escalation point for complex collection matters, balancing patient experience with commercial outcomes. Ensure patient collection practices comply with health fund contractual arrangements, Group policies, privacy legislation and regulatory requirements. Develop and coordinate structured training programs for caregivers covering privacy obligations, hospital-based customer service standards, compliance requirements and system/process updates. Embed a service-focused culture that supports patients, doctor’s rooms and internal stakeholders while maintaining strong recovery performance. Contribute to and lead receivables improvement and systems projects that enhance automation, reporting capability and workflow optimisation. Develop, review and maintain robust collections policies, procedures and governance frameworks to support sustainable and scalable operations. Monitor and respond to internal and external audit findings, ensuring timely implementation of recommendations and strengthened control environments. You will have proven experience leading and developing an Accounts Receivable or Collections team, demonstrated success in implementing effective collection strategies that reduce aged debt and minimise bad debt write-offs along with strong financial acumen with the ability to interpret debtor ageing, performance metrics and cash flow impacts. Additionally, you will have experience implementing process improvements, automation initiatives or AI-enabled tools within receivables or finance functions. To succeed you will have proficiency with financial systems and reporting tools with strong Excel skills. It is highly regarded if you have sound understanding of compliance requirements within a healthcare setting or hospital billing environment. Above all, people will be at the core of everything you do committing to and supporting our Mission and Values. We can offer you Salary $103,303 to $114,732 per annum, plus 12% Superannuation Permanent fulltime position working 76 hours a fortnight Located at Perth CBD office (kIngs Square) 40% work from home option Salary packaging up to $18,550 on a range of benefits such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses as well as options to salary package benefits above the FBT cap on items such as: Novated leasing work related expenses self-education and additional superannuation A healthy work-life balance through flexible work options, additional purchased leave and well-being programs Employee discount on St John of God Hospital & Medical Services and Private Health Insurance Employee support through our dedicated free Employee Assistance Program (EAP) Access to a range of Lifestyle, Health & Wellbeing rewards and discounts End of trip/bike and shower facilities Close to public transport For enquiries contact Natalie Gibbons, Senior Manager Accounts Receivable on (08) 6116 0375 If suitable applicants are identified advertisement may close prior to listed date and screening/interviews may commence throughout the advertising process. Please note unsolicited applications from recruitment agencies will not be accepted. St John of God Health Care embraces diversity and strongly encourages applications from Aboriginal and Torres Strait Islander peoples and people with disabilities. We are committed to providing a safe environment for all children and vulnerable people in our care and proactively take measures to protect children/vulnerable people from abuse.
