Job Description Set and execute the HLS channel strategy and plan, aligned to Group Distribution and National Sales objectives. Drive HLS broker headcount growth and productivity, partnering closely with Talent Acquisition and state leadership. Lead, coach and develop the HLS leadership team to lift performance, capability and accountability. Use data, dashboards and coaching to improve conversion, efficiency and Find, Buy, Own penetration across the HLS funnel. Build a strong, values led culture focused on performance, engagement, inclusion, risk and customer outcomes. Key Performance Indicators Success in this role will be measured against: HLS Settlements - delivery to North Star targets (volume and value). Broker Headcount - actual versus plan, including sustainable ramp and productivity. Sales Conversion - from Appointment to Lodgement and from Lodgement to Settlement. Find, Buy, Own Penetration - uptake of Aussie Homes, Aussie Conveyancing and other integrated services. Customer NPS - customer advocacy and experience across the HLS channel. Engagement and Culture - leadership rhythms, participation in key events and channels, engagement outcomes and retention across HLS.
