About Aligned Leisure Aligned Leisure is a 100% owned subsidiary of the Richmond Football Club, established as a vehicle to manage the operations of Richmond’s health, fitness and leisure business activities. Supported by the people and business systems of the Richmond Football Club, Aligned Leisure currently operates 53 leisure centres, community stadiums, pools, gyms, skate parks, gymnastics programs, theatres and other facilities throughout Victoria and New South Wales. At Aligned Leisure, culture is paramount, and we are committed to developing our people in a supportive environment. Connecting to Thrive and Win is about connecting not only with customers, but also about staff connecting with each other with humour and care, through storytelling and authenticity, to build genuine relationships. We are constantly on the lookout for talented individuals who fit our culture and either wish to learn a new industry or further develop their existing skills. If you have a passion for your local region, a focus on supporting your community and a desire to help us in providing the best level of service, we would love to hear from you. Child Safety Commitment: Aligned Leisure is committed to the safety of children. We want all children who attend our facilities and/or are in our care to be safe, happy and empowered. We are committed to the safety, protection, participation and empowerment of all children by implementing Child Safe Standards and providing a safe and supportive environment for all children. We make sure that children are not exposed to any form of harmful conduct or abuse and each child is empowered to participate in decisions that affect them and to share any concerns they may have. The Fitness Captain will provide leadership and direction to a team of fitness professionals to deliver exceptional service to our customers, helping them to set and achieve their personal health and wellness goals. They will ensure the health club areas are maintained and presented in the highest possible manner to our customers. They will ensure the fitness professional team assist to maximise membership sales and retention, whilst at the same time, providing a motivating and exciting environment for people to exercise and achieve their goals. This position will work relentlessly to implement the Aligned Leisure purpose of connecting to thrive and win, values of AWARE, DISCIPLINED, RELENTLESS and UNITED, and associated behaviours throughout the entire team. The Fitness Captain is a critical customer facing role and as such, will be required to work shifts that are in line with busy member attendance periods. Key Responsibilities: Service delivery for all fitness programs Supervision and direction of all health and fitness staff. Delivery of health, fitness and wellness programs in accordance with annual plans. Day to day operations of the Health Club at the leisure centres. Setting of rosters within agreed annual budgets. Provide regular fitness information for all communication channels. Development of personal training program Oversee the personal training program throughout the council. Support the development of tailored health and fitness programs. Fitness instruction Provide professional fitness instruction to all members and guests. Engage with each and every customer who enters the gymnasium. Create tailored, rewarding and fun fitness programs for members. Actively support initiatives to retain members. Ensure developed programs support a wide range of activities, including group fitness and sport and utilises community assets other than the leisure centre, including parks, gardens and other facilities and programs. Identify members at risk of leaving, providing additional support to maintain their fitness programs. Actively drive members into participation in other fitness programs including personal training, small group training and group fitness. Maintain an expert level of knowledge of latest industry trends. Support the Fitness Lead in the delivery of health and fitness programs in accordance with annual plans. Gymnasium supervision Oversee the operation of the gymnasium. Manage all staff working within the gym Be visibly present and engaging with all customers. Manage customer behaviour in line with etiquette guidelines. Welcome and educate new participants so they feel comfortable in the gymnasium environment. Ensure equipment is used in a safe manner. Undertake regular cleaning of equipment on each shift. Ensure all reports, checklists and procedures are completed and signed off by the Duty Captain. Health and Safety of all staff and customers Comply with all applicable policies and procedures. Oversee the evacuation the gymnasium as directed by the Duty Captain and in accordance with training. Act as Area Warden for the gymnasium. Implement and document hazard and environment inspections, risk assessments, risk controls and corrective actions. Risk assess work instructions to identify any hazards and take action to rectify any identified risks. Outstanding service delivery to all customers and stakeholders Aligned Leisure will be renowned for delivering outstanding service and providing memorable experiences for our customers. In your role, you will be relentless in identifying these opportunities and you will always ask yourself “How would I want a member of my family treated in this situation?” All Aligned Leisure staff will understand and deliver on our customer charter The Fitness Captain will also undertake regular gym floor shifts and must be available to work a mixture of early morning, daytime, evening and weekend hours. The Fitness Captain may from time to time be required to undertake other tasks as directed by the Fitness Lead. Essential Qualifications and Experience: Experience in fitness leadership Fitness Australia certified Certificate 3 in Fitness or equivalent Current First Aid and CPR certificate Working with Children Check Personal Attributes: Focused on the customer Understands/enjoys the leisure industry and motivated to serve Aligned Leisure Disciplined to manage the varied components to this role Relentless in their approach to delivering exceptional service Please note, only suitable candidates will be contacted.
