OCG Talent is partnering with a leading international online trading company that offers a one‑stop investment platform for Australian and global markets. Known for innovative technology, market‑leading products, and a flexible working environment, this business is continuing to grow rapidly across multiple global territories. As part of this growth, they are seeking an experienced Client Service Manager to join their team for a 12 month fixed term contract. This role will play a key part in supporting day‑to‑day operations, coaching and mentoring team members, and managing complex client matters. This is an excellent opportunity for someone with strong online trading knowledge who enjoys problem‑solving, collaborating with clients and colleagues, and stepping into a leadership‑focused role within a fast‑paced environment. Key Responsibilities: Coach, mentor and support team members on products, systems and processes Monitor team performance and report on quality and service standards Provide feedback and insights to leadership Assist with client enquiries, including complex issues and complaints Investigate service or trading issues and drive appropriate resolutions About You Proven customer service experience within financial markets Previous leadership or supervisory experience in a fast‑paced environment (financial markets highly regarded) Strong understanding of online trading products, platforms and processes Confident communicator with the ability to train, mentor and guide others Proven experience handling complex client issues and challenging situations RG146 and ADA1 certifications highly advantageous What’s on Offer Join an industry leader during an exciting global growth phase Flexible working arrangements Exposure to innovative, market‑leading trading technology A collaborative, supportive team culture Clear opportunity to step into a senior, influential role Apply now to be considered for this exciting opportunity. We look forward to hearing from you.
