This is a ASO4 - Senior Customer Support Officer - EMS role with Department for Education, South Australia based in Adelaide, SA, AU Department for Education, South Australia Role Seniority - mid level More about the ASO4 - Senior Customer Support Officer - EMS role at Department for Education, South Australia Department for Education Job reference: 837398 Location: 5000 - ADELAIDE Job status: Long Term Contract Eligibility: Open to Everyone Why work with us Every child and young person deserves a great education. We have a strategy that aims to unlock every child’s potential now and into the future, one that in partnership with learners, students, parents and the wider South Australian community will build a world-leading public education system. One that is equitable and prioritises learning and wellbeing. Together we will make our education system the best it can be. When our children and young people thrive, so do our communities and our state. About The Role The Senior Customer Support Officer (EMS) reports to the EMS Operations Team Leader and is responsible for delivering timely and effective second-level ICT support, for the Education Management System (EMS) used in school and preschool settings across South Australia. The Senior Customer Support Officer (EMS) uses their technical expertise and effective interpersonal skills to consistently deliver responsive and supportive ICT service, contributing to the overall efficiency of EMS operations across the Department for Education. Qualifications Essential: Nil Desirable: Tertiary qualifications in computer science or a related field. Special conditions The successful applicant is required to gain a Department for Human Services (DHS) working with children check (WWCC) prior to being employed which is required to be renewed every five years before expiry. The incumbent will be required to undertake RRHAN –EC (Responding to Risks of Harm, Abuse and Neglect - Education Care) Facilitator Lead (Masterclass) extended course or the online (Fundamentals) course which will be required to be updated every three years. For all other Special Conditions please refer to the attached Position Description. Remuneration ASO4 $76,561 - $80,256 per annum (1.0 FTE) superannuation (12%) and leave loading Enquiries Enquiries can be directed to Tony Tyler, Manager, ICT Support Services, via: email: tony.tyler@sa.gov.au Application instructions Applications should be made through the IWorkForSA website. Applicants are required to submit a CV, the Application Cover Sheet, Employment Declaration, and a cover letter of no more than two pages addressing the key competencies in the attached position description. People of Aboriginal or Torres Strait Islander descent and/or those who have a disability are strongly encouraged to apply. Additional Note This is a full-time contract role (1.0 FTE), initial 12-month term contract. Applications close: 18/03/2026 11:30 PM Attachments ASO4 - Senior Customer Support Officer - EMS - Position Description - Feb 2026. (1).pdf Application Cover Sheet - PSActpdf How to Apply PS Act guidelines.pdf VL233 Pre-employment declaration.pdf Flexibility Statement The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Department for Education, South Australia team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Delivering ICT support ⚙️ Contributing to efficiency Building relationships Key Strengths Technical expertise Interpersonal skills ️ Problem-solving Tertiary qualifications A Final Note: This is a role with Department for Education, South Australia not with Hatch.
