Job Description Oaks Ipswich Aspire Suites are looking for a Full Time & Casual Guest Service Agent who is passionate about providing excellent customer service to join the team. The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy. Key Responsibilities Include: Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs. Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service. Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability. Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience. Shift Details (subject to change): Full time & casual position available Rotating roster across Monday to Sunday Shift times scheduled within 7:00am to 10:00pm Immediate start available Hourly Rates (excluding superannuation): The below rates are based on full-time employment. Casual employees will be paid these rates plus the relevant casual loading. Monday - Friday: $26.70 per hour Saturday: $33.38 per hour Sunday: $40.05 per hour
