8 day fortnight including 1 weekend in 2 Salary $81,830 p.a. (including weekend loading) Superannuation 5 weeks annual leave (pro-rata) Based on-site at Melbourne Zoo 2 x positions available Zoos Victoria operates four landmark zoos, Healesville Sanctuary, Melbourne Zoo, Werribee Open Range Zoo, and Kyabram Fauna Park . Victoria's zoos are made up of passionate, energetic and driven employees committed to fighting wildlife extinction. Every person, from the extensive range of disciplines, plays an important role in helping the organisation realise its vision to become a world leading zoo-based conservation organisation. The Admissions Supervisor supports the Admissions Coordinator in leading a team focused on facilitating exceptional visitor experiences in all aspects of service delivery on-site at Melbourne Zoo. This includes a focus on sales growth through admissions, memberships, encounters and events ticket sales, as well as overseeing the daily operations of fundamental services associated with service delivery such as queuing, exhibit supervision, visitor safety and the maintenance of visitor facilities and amenities. Key responsibilities: Lead the admissions and services team to deliver exceptional visitor experiences across all Zoo entry points Support the development of a cohesive, high-performing team by fostering knowledge sharing, collaboration, and consistent service standards Assist in the day-to-day management of on-site customer service operations in collaboration with the Visitor Services Manager and Admissions Coordinator Ensure best-practice customer service principles underpin all aspects of service delivery Deliver visitor services initiatives that meet or exceed financial sustainability targets Drive sales initiatives to increase membership and experience sales maximising uptake and associated revenue Manage wage costs within the business unit while maintaining high service standards The ideal candidate will have: Demonstrated experience in the successful leadership and management of a department or business unit Exposure to developing and/or managing departmental budgets and human resources Experience in leading a dynamic and service driven team Demonstrated ability to develop a unified team spirit and be an agent for change A proven ability to communicate effectively with a diverse range of individuals and confident in sharing ideas and thoughts that support the Zoos Victoria vision, values and objectives Recognised professional experience and qualifications appropriate to the admissions and visitor services operations function An Employee Status Working with Children Check card A National Police Check For more information on this role, please see the position description below. If you have any questions about this role, please contact Linda Borozan LBorozan@zoo.org.au. Applications close at 5pm on 20th April 2026. Zoos Victoria welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, Zoos Victoria will provide reasonable adjustments for individuals with disability, illness or injury. If you require adjustments to the application, recruitment, selection and/or assessment process, please advise via hrhelpdesk@zoo.org.au and indicate your preferred method of communication (i.e. email, phone, text, National Relay Service) so we can meet your accessibility needs.
