As a Product Specialist , you see customer challenges as opportunities. You use your knowledge of CRM to get into the fine detail and find the solutions others miss. You turn customer pain points into clear, articulate requirements, and you work with your team to solve problems customers didn’t even know they had. The ideal candidate will have experience working with CRM systems, and knowledge of logistics would be advantageous. Previous experience working with software development teams, and collaborating with sales and marketing teams to gather requirements, is highly regarded. You will also possess strong communication and interpersonal skills, with the ability to engage with stakeholders at all levels within the organisation. The Responsibilities Investigate and provide solutions to complex issues Deliver high-quality customer service in the form of 2nd line support Write requirements for new features and functionality Assess existing functionality and recommend areas for improvement Document supporting content and release notes Analyse and document processes Identify and evaluate inefficiencies, and recommend optimal business practices and system functionality/behaviour Conduct product development reviews (UAT/QA) for software fixes and new features Work collaboratively with customers and development teams throughout the lifecycle of new features This role is offering a salary of $85,000–$95,000 AUD. Please apply via the “ Apply ” link. If you have the relevant experience, we will contact you to discuss further. Consultant Aoife Kelly Recruitment Consultant Reference number: 12723 Profession:Product Company: Keegan Adams Date posted: 26th Mar, 2026
