Level 2 IT Support Engineer (MSP) Sydney | Immediate Need $100K Super In-office role No sponsorship or relocation Fast-growing Managed Service Provider supporting SMB clients across Australia is looking for a hands-on Level 2 Support Engineer to join the team. You will be expected to own escalations end-to-end , working across Microsoft 365 and Jamf Pro environments , and supporting a mix of Windows and macOS clients. You'll also get involved in client onboarding and environment improvements , not just BAU support. Key Skills Required: Experience in an MSP environment Strong Jamf Pro administration (policies, profiles, device management) Solid macOS support experience Microsoft 365 (Entra ID, Intune, Exchange, SharePoint) Confident troubleshooting and ability to own tickets through to resolution The Role: Mostly remote support with occasional onsite work Mix of BAU project work High ownership, no hand-holding environment Must have full Australian working rights (no sponsorship). Perfect for someone who thrives in a fast-paced MSP and wants real ownership and variety. CVs to chloe.fearn@pra.com.au 0483 967 570
