Who we are The ICT Infrastructure & Cloud section is responsible for delivering reliable, secure, and modern technology services that underpin the Department's mission. The team manages core ICT capabilities including networking, unified communications, end-user computing, server and storage infrastructure, and data centre operations. You will join a multidisciplinary group of technical specialists who work collaboratively to deliver high-performing ICT services and support the Department's digital transformation agenda. We have a trusted position at the centre of government: We support the Prime Minister, portfolio ministers and assistant ministers - who are collectively invested in all areas of policy and delivery as leaders of the Australian Government. We support Cabinet - as the focal point of government decision-making. We assist our Secretary - who has a stewardship role as Head of the Australian Public Service What you will do As the ICT Infrastructure Manager, you will lead a specialised technical team responsible for the design, implementation, and ongoing management of the Department's critical infrastructure services. You will translate strategic ICT objectives into practical, high-quality technical outcomes and ensure the stability, availability, and performance of the Department's ICT environment. Key responsibilities: Strategic Leadership & Operational Management Lead, coach, and mentor a team of technical experts to deliver high-quality ICT outcomes. Oversee lifecycle management of infrastructure assets to ensure security, availability, and scalability. Drive modernisation initiatives, including cloud-hybrid architectures, in alignment with the Digital Transformation Strategy. Technical Oversight Networking & Security: Manage the departmental network to ensure resilience, connectivity, and compliance with PSPF and ISM requirements. Unified Communications & End User Compute: Deliver stable, modern UC (Email/Teams/Voice) and EUC environments. Server & Storage: Oversee virtualisation platforms and data centre operations to ensure strong performance and data integrity. Stakeholder Engagement & Collaboration Represent the infrastructure function in cross-divisional projects and provide expert technical advice to SES stakeholders. Manage vendor relationships and undertake procurement activities, ensuring SLA compliance and value for money. The key duties of the position include What you will bring You will demonstrate alignment with the PM&C EL1 Performance Model and bring a balance of strategic thinking, technical depth, and strong leadership capability. What we're looking for: Strategy & Policy Ability to anticipate emerging technology trends and contribute to long-term ICT planning and the departmental IT Roadmap. Leadership Experience building capability, coaching staff, and fostering a high-performing, inclusive, and accountable team culture. Partnerships Strong collaboration skills, including experience negotiating with vendors and working closely with cyber security teams to balance usability and security. Delivery Proven ability to lead complex technical projects, proactively manage risks, and ensure reliable and cost-effective ICT services. Technical & Professional Capabilities Demonstrated experience managing complex ICT infrastructure environments across: Networking and Firewalls Virtualisation End User Compute Classified Environments Proven leadership experience, including performance management and building a continuous improvement culture. Proven ability to manage competing priorities in a high-pressure operational environment Excellent written and verbal communication skills, with the ability to explain complex concepts to non-technical stakeholders. Ability to obtain and maintain an NV1 security clearance. Please note: This position is based in Canberra, ACT, and requires regular onsite attendance.
