Licensing Officer $75,954 per annum 12% superannuation Full time fixed term opportunity until September 2026 Wadawurrung/Geelong based role (hybrid work from home – 3 days a week in office) About the opportunity The Licensing team is responsible for the issue and renewal of Licences under the Occupational Health and Safety Act and Dangerous Goods Act. The Licensing Officer provides operational support and service through the administration of a range of licensing procedures for a limited number of permission types. The Licensing Officer needs to appropriately apply legislation when assessing applications to ensure that they are compliant. They also need to ensure the accuracy of any decisions or information that they provide. Key accountabilities will include: Assess and process high volume and administrative type licensing and registration applications such as, but not limited to, High Risk Work (HRW) Provide accurate and timely information and advice to stakeholder issues via phone, face to face or written communications Perform a diverse range of Branch administrative tasks supporting the licensing function including mail processing, filing, archiving and refunds Ensure all completed work complies with approved procedures Develop and maintain knowledge, techniques and skills to deliver a high quality service Refer and escalate complex issues, complaints and permission type tasks to Senior Licensing Officers for processing and resolution Please ensure you review the Position Description here for additional information on accountabilities for this role. About you You are a highly organised and detail-oriented professional who thrives in a fast-paced environment. With a strong customer service focus, you communicate effectively and are able to build positive relationships with diverse stakeholders. Other skills and experience will include: Demonstrated ability to manage regular workload with minimal supervision Demonstrated ability to work as part of a team Demonstrated ability and willingness to absorb knowledge and learn new skills Highly developed experience in various computer programs with the ability to learn new systems in a timely manner including, but not limited to, Excel and Word Experience in a similar role undertaking administrative tasks, processing high volumes of forms, completing accurate data entry in a changing environment Working with us At WorkSafe, our goal is for every employee to feel connected, safe, and valued within their team, for teams to feel appreciated in the workplace, and for WorkSafe to be respected in the community. We believe that a diverse workforce is essential for delivering the best outcomes for the Victorian community. We strongly encourage applications from all individuals, including First Nations people, people with disabilities, those from diverse cultural and linguistic backgrounds, and individuals of all sexualities and genders. What’s next? Applications close 11:00pm on Friday 10th April 2026 . Click the link to apply, and join us in making a difference to Victorian lives. Only applications submitted via the WorkSafe Careers website will be considered. Preferred candidates will be required to satisfactorily complete a Nationally Coordinated Criminal History Check and/or other checks as required for the position as part of the recruitment process. Eligibility for ongoing employment with WorkSafe Victoria requires Australian or New Zealand citizenship or permanent residency. Due to the volume of applications received, individualised feedback will only be provided to candidates who progress to interview stage. To ensure a fair and open recruitment process, we request that you complete your written application and any online interviews without the use of AI tools. We want to understand your professional skills, experience and capabilities. We acknowledge that candidates may choose to use AI as part of background research. For further enquiries please contact Talent Acquisition Specialist Nadia Cardozo via email – Nadia_Cardozo@worksafe.vic.gov.au
