This is a Sales Training Lead - Vic role with JB Hi-Fi based in VIC, AU JB Hi-Fi Role Seniority - mid level More about the Sales Training Lead - Vic role at JB Hi-Fi Company Description At The Good Guys, we’re here to help families live better for less. Since 1952, we’ve been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and consumer electronics. We offer the best value, world-class brands and exceptional customer service across our 100 store network, online, and in our commercial division, The Good Guys Commercial. Great careers start at The Good Guys – begin your journey with us today. Why join The Good Guys? Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued . Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success. Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys and E&S Trading). Fantastic discounts across the JB Hi-Fi Group, including access to VIP supplier pricing and promotions. We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles. Our Employee Assistance Program (EAP) provides counselling and wide array of other wellbeing resources for our team members and their families. Our Helping Hands workplace giving program has raised millions for our charity partners to support positive impact in the community. Demonstrating our commitment to sustainability , we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle. Job Description Deliver and coach sales learning programs to maximise store capability and performance of teams in support of business objectives. Deliver training and other learning programs to stores, including the sales and service model, and coaching framework. Work closely with territory and store leaders in identified stores to develop tangible action plans that improve customer engagement, operational efficiency, and sales outcomes, including ad hoc training and in store coaching. Work with Subject Matter Experts (SMEs) to determine needs and develop learning requirements Develop blended learning solutions in collaboration with the Retail Operations team, ensuring programs are scalable and repeatable Work collaboratively with relevant teams to draw on feedback and user input to inform improvement opportunities in learning programs Contribute to the development of product knowledge programs together with the Merchandise team and key supplier partners Contribute to the development and delivery of systems and process improvements with various support office and store teams Qualifications At least 2 years team leadership within a store environment Comprehensive knowledge of sales models and coaching principals Customer focus: does everything through the eyes of the customer Demonstrates self-awareness: uses feedback and reflection to gain insight into personal strengths and weaknesses Action oriented: takes on new opportunities and tough challenges with urgency, energy and enthusiasm Additional Information If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential. JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply! Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the JB Hi-Fi team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Delivering training programs Developing action plans Collaborating with teams Key Strengths Team leadership Sales models knowledge Customer focus Self-awareness ⚡ Action-oriented Coaching skills A Final Note: This is a role with JB Hi-Fi not with Hatch.
