Job Description We are on the hunt for our next friendly and organised Customer Care Representative to complement our growing team. ARH Wollongong is a busy, fast paced state-of-the-art emergency hospital that sees a variety medical cases. We pride ourselves on offering the highest standard of patient care with a focus on offering our clients exceptional customer service. We are looking for a Customer Care Representative to join our team who shares a passion for providing premium pet care and customer service to our patients and clients. Weare looking for a part time or casual customer care representative who has the ability to work across a variety of shifts including; Evenings, Weekends and Public holiday shifts. As a part of the Customer Care team, your duties will include: Handling a high volume of inbound calls Welcoming clients and their pets to the hospital Booking and managing appointments Invoicing and taking payments - including cash and EFTPOS Processing payments on Vetpay and Medipay finance platforms Data entry and requesting documents from referring vets and clients Managing email enquiries Liaising with referring vets About your experience and skill: Minimum 2 years' experience in a reception/customer service role Ability to remain calm under pressure, during busy times, emergency situations or while dealing with difficult clients Strong computer literacy skills Experience with appointment entries, invoicing, and taking payments Ability to manage your time effectively Amazing attention to detail Friendly, warm and professional phone manner with the ability to converse with a range of different people with compassion and empathy Strong interpersonal and relationship skills Flexibility to work a range of shifts and availability during busy peak seasons (Christmas, Easter, school holidays) We Offer: This position offers an opportunity to work with some of the best veterinarians, veterinary nurses and customer care representatives in the Illawarra. Greencross and Petbarn discounts Training and opportunities for advancement A passionate and caring team environment Free annual influenza vaccination Free access to confidential 24/7 mental health support Leave entitlements for permanent employees - 4 weeks annual leave, personal/sick leave, carers leave (as per award) If you have a genuine love for animals and a passion for providing excellent customer service, we would love to hear from you! Apply now via the link!
