Work with Federal Government ASAP start until end of June (high likelihood of extension)37.5 hours Monday to Friday - 8 am - 4 pm We are looking for APS4 Case officers to work with our client in the Federal Government space. Location: Darwin CBD 37.5 hours Monday to Friday - 8 am - 4 pm ASAP start until end of June (high likelihood of extension) APS4 level Due to the nature of the role - we can only accept Australian Citizens We are seeking motivated and detail-oriented APS4 Case Officers to join a high-volume, customer-focused Federal government environment. This role is ideal for individuals who enjoy working with people, thrive in structured processes, and take pride in delivering accurate, high-quality work. About the Role You will play a key role in processing sensitive documentation, supporting members of the public, and ensuring applications are handled efficiently, accurately and in line with established policies and procedures. You will be trusted to manage sensitive information while delivering professional and supportive service to a diverse range of customers. Key duties include: Processing applications and documentation with a high level of accuracy and attention to detail Identifying errors, omissions or inconsistencies in documentation and taking appropriate action Applying policies, procedures and guidelines to support informed decision-making Providing front-line customer service to members of the public, including face-to-face, phone and written communication Handling customer interactions professionally, including in time-sensitive or stressful situations Meeting deadlines, performance standards and quality benchmarks Maintaining confidentiality and integrity when handling sensitive personal information Supporting colleagues through collaboration, guidance and teamwork About You We are looking for reliable and adaptable candidates with strong processing and customer focused background who can manage changing workloads while maintaining a high standard of service and accuracy. To be successful, you will have: Previous experience in customer service (face-to-face, phone or written) Experience working in legislative environment or ability to quickly acquire the knowledge to make evidence-based decisions is desirable Strong attention to detail and commitment to producing high-quality work Ability to follow established processes and apply policy and procedures Sound judgement and problem-solving skills with minimal supervision Strong time management skills and the ability to prioritise work effectively Proficiency in Microsoft Office and the ability to learn secure database systems You need to be Australian Citizen to be eligible If you’re detail-driven, customer-focused and looking for a role where accuracy and integrity truly matter, we encourage you to apply. Diversity, Equity & Inclusion at Hudson Hudson is committed to helping you find a workplace where you feel respected, supported, and free to thrive. We welcome applications from all backgrounds, identities, and lived experiences—because when different voices come together, amazing things happen. Casual Loading Please note for all Australian based contract and temporary roles only, the pay rate is inclusive of mandatory 25% casual loading. This excludes permanent and fixed term roles. Consultant Marta.Noskova@hudson.com Reference number: 249012 Profession:Administration & Office SupportCustomer Service Company: Hudson Date posted: 19th Mar, 2026
