Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. Fixed Term Contract - 12month Work Location - Sydney Only The CIA will provide end to end support and guidance for on boarding of small to medium clients to specific products and services offered by Equifax and general consultancy to all areas of Equifax on the inner workings of Equifax’s Products. They will also have a broad technical understanding of Equifax’s IT Systems environment as well as intermediate understanding of its many products. What you’ll do Customer Engagement, i.e. responsible for management of customer expectations, scope change, etc in relation to requirements Responds promptly and professionally to customer requests / enquiries Work with customers to implement and test Equifax solutions Leverage Equifax product knowledge and resources to assist in the delivery of solutions Ensure requirements are properly understood by both the customer and Equifax and any issues are addressed with the customer in a timely fashion. Provide technical and business support to Equifax’s API channel Assist customers through their on-boarding and development process Contribute to the enhancement of existing processes to support customer on-boarding and internal support functions Lead the delivery of deployment activities for small client opportunities Support sales and product teams with customer inquiries/issues in relation to the Client Implementations. What experience you need Professional assertiveness and a sense of ownership to see complex issues resolved. 2nd Level technical support across multiple hardware and software platforms. Ability to work with non-technical teams and understand high level business processes Basic knowledge of XML, JSON, REST Services and some experience with one or more established API platforms specially Apigee would be an added advantage What could set you apart Proven ability to understand the relationship between systems applications and business processes in an analytical marketing environment High skills competence in Word, Excel, and Visio Ability to multitask and prioritise responsibilities Operates with moderate supervision Consistently meets customer and stakeholder expectations We believe that when we’re at our best, we can do our best. Equifax offers policies and programs that support our employees’ financial and personal wellbeing with additional leave days, hybrid working environment, employee assistance program and organizational growth potential through our online learning platform with guided career tracks. Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference! Who is Equifax? At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best. Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
