Position: Service Desk Analyst Salary: $65,000 - $75,000 super Type: Perm, Full Time Location: Kewdale, Perth Position Overview: This is a newly created role, situated in a large team of IT professionals. The team includes several senior technicians who serve as mentors and reliable escalation points when needed. This organization boasts an awesome management team, and excellent mentors. Day-to-day, you will primarily be assisting with BAU support with opportunities for career progression. Perks: Supportive team, excellent mentors, and a group of friendly customers. Study packages and support to allow you to obtain new certifications. Excellent company culture and team events. Onsite parking available. Regular team events. Internal promotions available (field team, professional services team etc). Roles & Responsibilities: Providing technical support for users (predominantly remote support). Logging, tracking, and prioritizing tickets, and escalating when necessary. Troubleshooting L1/L2 issues. Providing fantastic customer service in every engagement. Performing maintenance tasks such as backups, updates, and scans. Installation and configuration of hardware and software. Creating and updating documentation when necessary. Collaborating with the project team during busy periods. Staying up to date with the latest IT and Cyber Security trends. Technologies That You Will Be Troubleshooting: ConnectWise Products Windows Server (2008-2022) Microsoft 365 (O365, SharePoint, OneDrive, Exchange etc) Microsoft Azure services Server roles and services (DHCP, DNS, DFSR) Microsoft Windows-based workstations Active Directory Group Policy Network Devices (Routers, Switches, WAPs, Printers etc) Network Services Backup Technologies (Veeam) Microsoft Intune Additional Information about the role: There is an on-call element, that is approximately one week every three months We appreciate your interest in this opportunity. We regret that we can only contact shortlisted candidates. If you are not shortlisted, we encourage you to check out our website for other opportunities or to sign up for job alerts. Please note that applicants must be based in Australia with valid working rights to be considered. We represent organizations that promote diversity and welcome all qualified applicants regardless of race, gender, disability, religion/belief, sexual orientation, or age. Email: info@ouirecruitment.com Phone: (08) 6219 8033
