Step into senior practice leadership at Carbal and help lead the operational performance of a busy Aboriginal Medical Service clinic. This role supports the delivery of high-quality, culturally safe primary health care across the Darling Downs while contributing to meaningful outcomes for Aboriginal & Torres Strait Islander communities. Full-time, ongoing senior leadership role Based at the Toowoomba (Russell Street) Clinic Purpose-driven Aboriginal health organisation with strong community values Competitive salary, salary packaging and extensive benefits Organisation Overview Carbal Medical Services (Carbal) is a leading Aboriginal Medical Service providing holistic, culturally safe primary health care to Aboriginal and Torres Strait Islander communities across Toowoomba and surrounding regions. Established in 2002, Carbal is a not-for-profit organisation delivering integrated clinical services, outreach programs, and community health initiatives across the Darling Downs and Southern Downs. Our team works collaboratively across clinical, community and allied health programs to support improved health outcomes for Aboriginal & Torres Strait Islander peoples. Position Overview Carbal is seeking a highly capable and experienced Practice Manager to provide operational leadership for the Toowoomba (Russell Street) Clinic. This is a senior leadership role responsible for the day-to-day operational performance of a high-demand primary care clinic. The successful candidate will oversee workforce coordination, patient flow, compliance, performance monitoring, and selected service improvement initiatives. A key component of the role is strong communication and collaboration with GPs, clinical leaders and multidisciplinary teams to ensure effective information flow, coordinated problem-solving and alignment between clinical and operational priorities. The role also includes operational oversight of clinic-based research activity, supporting recruitment processes, managing workflow impacts, and ensuring agreed research deliverables and timelines are met alongside core service delivery. Clinical governance oversight is a critical element of the role, ensuring services are delivered safely, consistently and in accordance with accreditation, quality and regulatory standards. This position is well suited to an experienced Practice Manager, Clinic Manager or Health Operations Manager with a proven track record managing busy and complex primary care environments. This is a non-identified position; however, a strong commitment to culturally safe practice and respectful engagement with Aboriginal and Torres Strait Islander communities is essential. Key Responsibilities Provide operational leadership and oversight of the Toowoomba AMS clinic Lead, support and develop administrative and operational staff Work closely with GPs and clinical leaders to support efficient and safe service delivery Ensure clear communication across clinical, administrative, research and corporate teams Oversee rostering, leave coordination and workforce utilisation Maintain efficient patient flow, appointment management and clinic workflows Ensure compliance with accreditation standards, clinical governance frameworks and organisational policies Oversee Medicare and other relevant billing and reporting processes Coordinate operational aspects of clinic-based research activity including recruitment support and milestone delivery Monitor performance, KPIs and service demand while reporting outcomes to management Drive continuous improvement across systems, processes and patient experience What You’ll Bring Essential Demonstrated experience as a Practice Manager, Clinic Manager or Health Operations Manager Extensive experience managing busy primary care or general practice environments Proven leadership and people-management capability across multidisciplinary teams Exceptional communication skills and ability to work effectively with GPs, clinical leaders and internal stakeholders Strong understanding of Medicare billing, compliance, clinical governance and accreditation requirements High-level organisational, problem-solving and decision-making skills Experience coordinating structured projects or initiatives and delivering operational outcomes Demonstrated understanding of health issues impacting Aboriginal and Torres Strait Islander communities Current QLD C Class Driver Licence Ability to obtain and maintain a National Police Check and Blue Card Desirable Clinical background in nursing or allied health Current or previous AHPRA registration Experience working in an Aboriginal Medical Service or community-controlled health organisation Experience with health research projects, quality improvement initiatives or structured service improvement programs Why Join Carbal Competitive salary with salary packaging to increase take-home pay Senior leadership role with genuine operational and service impact Monday to Friday work – no weekends Christmas shutdown including two weeks leave via annual leave and public holidays Free gym membership, Employee Assistance Program and wellbeing supports Professional development including access to accredited Carbal training Uniform allowance and flexible pay access via Paytime Supportive and inclusive workplace culture with strong community connection
