Customer Success Specialist - Channel Account Manager / Customer Engagement – MSP / System Integrator / ISV – Full-Time Our client, a rapidly growing Australian company with offshore staffing and IT enablement, is seeking a Customer Success Specialist to own and expand relationships across a large portfolio of strategic clients, managing multi-million dollars in revenue. This role is key to helping MSPs and IT businesses transform, grow and optimise workforce strategy while maintaining exceptional customer satisfaction. You will be a trusted advisor to executive-level clients, guiding strategic conversations, driving retention and identifying expansion opportunities. Your responsibilities will include but not be limited to: Act as the primary contact for a portfolio of MSP, system integrator and software development clients across Australia. Build deep, strategic relationships with executive-level decision-makers, understanding their business goals and pain points. Drive customer enablement and workforce strategy, helping clients optimise offshore teams. Protect retention and client satisfaction through proactive engagement, quarterly business reviews and issue resolution. Identify and propose expansion opportunities to grow client portfolios in line with business objectives. Collaborate internally with Sales, Talent Acquisition, Operations and Delivery teams to ensure client success. Represent the company at key client events, including 2 annual offshore trips and periodic site visits across Australia. Mentor and influence clients and internal stakeholders to drive measurable business outcomes. This is a hybrid role with anchor days in the Brisbane office (Tuesday and Wednesday), remote-first flexibility and occasional national travel. The skills/experience needed will include but not be limited to: 2-3 years’ experience in customer success specialist/management, channel account management, customer engagement or MSP/SaaS-focused roles. Proven track record managing multiple accounts and driving commercial outcomes. Strong understanding of MSP, system integrator or software development business models and workforce strategy. Executive-level communication skills; consultative yet confident approach to client engagement. Ability to understand client pain points and translate them into strategic solutions. Comfortable working in a fast-growing, high-performance environment. Flexible, self-motivated and capable of balancing strategic and operational priorities. Want to apply? Either hit apply or send your CV to cameron@techforcerecruitment.com.au with a quick note on why this role aligns with your next challenge. We’re working exclusively on this role and will be in touch directly with all suitable candidates.
