Why join us? We have a long history of providing exceptional care that empowers older people to live a full life. When you join us, you will be provided with not-for-profit salary packaging benefits and the support of an experienced leadership team. Southern Cross Benefits! Salary Packaging ($15,900), plus meal and entertainment benefit package to the value of $2,650 Heart HQ - our Southern Cross Care (NSW & ACT) People Platform, packed with exclusive retail discounts, and features designed to help you celebrate, connect and succeed Fitness Passport - Discounted workplace health and fitness program available to you and your family. Gain full access to nominated gyms, pools, health and leisure centres across NSW & ACT Discounted private health insurance Wellbeing initiatives such as Reward and Recognition Program, Employee Assistance Program Ongoing Training and Development Linkedin Training - SCC's Senior Leaders and Support Office teams can access a digital library of over 6000 courses Genuine Career Progression Pathways – Buddy Program, New Grad Elevate Program, Study Support Referral Bonus Program The Role - Full-time based at Casino / 76 hours per fortnight. Your role as a Home Care Service Advisor is to deliver client-centered services that promote and encompass an excellent standard of care through assessment, advice, and application across all Southern Cross Care (SCC) Home Support Programs This role is pivotal in ensuring that clients' physical, clinical, emotional, and spiritual needs are met holistically. Additionally, the role involves maintaining comprehensive client and business documentation, including incidents management, care notes, and plans, to support high-quality care and compliance. The Home Care Service Advisor will work closely with Home Care Employees, the Quality team, and Allied Health professionals to ensure a coordinated and comprehensive approach to client care. This collaboration is essential for delivering high-quality, holistic care and achieving the best possible outcomes for SCC clients. What do you bring? Essential • Demonstrated experience in a similar role as Home Care Service Advisor. • Demonstrated experience and understanding of Home Care Programs . • Understanding of current issues for clients and their networks in the Home Support service environment. Desirable • Rostering and administration. • Demonstrated business administration skills in the area of documentation, record keeping, reporting, budgeting and quality auditing. • Ability to problem solve and think on your feet, ensuring a high standard of services are delivered in SCC clients. • Empathy and sensitivity to the challenges of delivering high quality services to the aged in their own communities and homes
