We are looking for a Digital Consultant with service design and UX expertise to join our Digital Consultancy team in ANZ. This role focuses on helping enterprise customers achieve their business and digital objectives by facilitating strategic engagements, designing actionable roadmaps, and driving adoption of the Squiz Digital Experience Platform (DXP). You will work directly with customers - typically heads of digital, IT, or web managers within large organisations - to understand their challenges, facilitate workshops that align stakeholders, and translate ambitions into clear paths to execution. This role requires a blend of creative, strategic, and analytical skills, along with a pragmatic approach to applying UX and service design methodologies within real-world constraints. This is an opportunity to shape how customers experience and adopt the Squiz platform, while also contributing to the evolution of our consulting services. Why Join Us? Shape how enterprise customers adopt and realise value from the Squiz platform Work on meaningful engagements with leading organisations across ANZ Contribute to the evolution of consulting services and methodologies Join a collaborative team that values strategic thinking, design expertise, and customer outcomes What You'll Do Strategic Engagements and Discovery Understand and prioritise customer needs and pain points in relation to digital experience design, delivery, and management Design, plan, and facilitate stakeholder engagement and discovery workshops with audiences ranging from operational teams to executive leadership Conduct research, interviews, and analysis to surface insights that inform strategy Synthesise findings into clear recommendations tailored to customer context and priorities Roadmaps and Recommendations Transform big ambitions into clearly articulated and actionable digital roadmaps Identify opportunities to leverage Squiz DXP capabilities—including personalisation, A/B testing, portals, forms, and data capture—to improve customer digital experiences Recommend how tools within the customer's wider ecosystem can integrate with and complement the DXP Identify the resources, activities, and technologies required to implement solutions Customer Adoption and Success Drive customer adoption of Squiz tools, services, and the DXP platform Shape DXP adoption strategies that help customers realise value and build internal capability Inspire customers with opportunities to deliver industry-leading digital experiences alongside a clear path to execution Support post-engagement outcomes by ensuring recommendations are practical and implementable Practice Development and Capability Building Contribute to the design and development of new consulting services that drive product and service awareness Build and refine service offerings, templates, and methodologies Support capability building within the team, sharing expertise in UX, service design, and facilitation Collaborate with cross-functional teams including Product, Delivery, and Customer Success What We're Looking For Experience and Background 3-5 years experience in a strategy, service design, or UX consulting role Background in digital agency, design consultancy, or enterprise software environments Demonstrated experience designing and facilitating workshops with diverse stakeholder groups Experience working with enterprise customers, ideally in government, higher education, financial services, telecommunications, or utilities Skills and Capabilities Strong workshop design and facilitation skills—comfortable leading sessions with executive and operational stakeholders Ability to adopt a lean approach, tailoring UX and service design tools to fit client budgets and timelines Excellent written, verbal, and visual communication skills—proficient in creating engaging presentations and deliverables Critical and strategic thinking with ability to synthesise complexity into actionable recommendations Experience conducting qualitative research, interviews, or surveys, and translating insights into strategy Ability to steer cross-functional teams toward shared outcomes Strong organisational skills with ability to manage multiple engagements and meet deadlines Attributes Pragmatic over purist—focused on delivering value within constraints Strong presence and professional presentation in customer-facing settings Intellectually curious with genuine passion for digital solutions and emerging trends Collaborative mindset with ability to build relationships across functions and levels Client management experience with focus on achieving outcomes for both customer and business Nice to Have Experience with digital experience platforms, content management systems, or web technologies Quantitative research and analysis experience Experience preparing proposals, pitch decks, and high-level estimates Familiarity with CRM tools (e.g., HubSpot, Salesforce) Exposure to personalisation, A/B testing, or customer experience optimisation
