Seeking a government customer service professional for a 12 month contract in Horsham Victoria. Your new company Our client delivers a national support system for Australians living with disability, funding essential services tailored to individual needs and helping people achieve their goals. As a growing Federal Government agency focused on operational excellence, this role offers a chance to contribute to meaningful initiatives and take your career to the next level. This role is based in Horsham, Vic. Your new role You will be responsible for: Acting as the first point of contact for participants and stakeholders, providing clear advice and support. Managing and resolving participant matters by actioning planning tasks in line with relevant legislation. Delivering front reception support, including assisting with self-help kiosks and online services. Responding to enquiries via phone, email, and in person, and referring to appropriate services when required. Coordinating appointments and ensuring accessibility for all participants. Performing data entry, maintaining accurate records, and recording feedback and complaints in business systems. What you'll need to succeed The successful applicant will demonstrate:Strong communication skills with the ability to engage empathetically with participants.A commitment to delivering high-quality customer service and supporting individuals with disabilities.Ability to manage multiple priorities efficiently and maintain attention to detail.Problem-solving capability to identify issues and develop practical solutions.Knowledge of disability services and frameworks (or willingness to learn).Ability to work collaboratively in a team environment and adapt to changing priorities.A compassionate and empathetic approach to supporting individuals with disabilitiesMust be an Australian Citizen to proceed What you'll get in return An opportunity to progress your career with a large Federal Government agency. A positive and open working culture, with training provided. Weekly pay cycle. Online timesheet submission and approval. Nominated superannuation fund. Contract until the end of the year with possibility of extension or permanency. This role is an office based position Hourly rate of $37.36 super. What you need to do now If this role sounds like something youd be interested in pursuing, click Apply Now or forward your current CV to rebecca.hillbrick@hays.com.au. Please include a short summary outlining your suitability for the role. If this role doesnt quite suit you, but youre interested in exploring new opportunities, please contact us to arrange a confidential discussion about your career. Due to the high volume of applications we are currently receiving, we may not be able to respond to every phone call or email. We appreciate your patience and understanding during this busy period. 2980985
