Position : Waiter Supervisor Type : Full-time Employer : Golden Period Pty Ltd T/AS Ruby’s Rasoi Location : Kalgoorlie, WA, 6430 Salary : $76,515 p/a About the Business: Golden Period Pty Ltd, trading as Ruby’s Rasoi, is a vibrant Indian restaurant nestled in the heart of Kalgoorlie, Western Australia, specialising in contemporary and authentic Indian cuisine that blends traditional flavours with modern twists. Our core services revolve around providing an unforgettable dining experience through a diverse menu featuring dishes prepared with fresh, high-quality ingredients sourced to ensure authenticity and taste. Renowned for our warm hospitality and consistent positive reviews from locals and visitors alike, we pride ourselves on a strong reputation built on customer satisfaction and culinary excellence. At Ruby’s Rasoi, our values centre on cultural respect, innovation in the kitchen, and a commitment to sustainability, while fostering a supportive workplace culture that emphasises teamwork, professional growth, and a passion for delivering exceptional service in a dynamic, inclusive environment. About the Position: The Waiter Supervisor role at Golden Period Pty Ltd T/AS Ruby’s Rasoi is pivotal in overseeing the front-of-house operations to ensure seamless dining experiences for our guests. This position involves leading a team of waitstaff, coordinating service during busy shifts, and upholding high standards of customer service within our bustling Indian restaurant. Its scope encompasses staff training, inventory management for table settings, and collaboration with kitchen staff to maintain efficiency, making it essential for driving operational success, enhancing guest satisfaction, and contributing to the overall reputation of Ruby’s Rasoi as a premier dining destination in Kalgoorlie. Key Responsibilities: Supervise and lead the waitstaff team during service hours to ensure efficient and courteous table service. Coordinate seating arrangements, manage reservations, and optimise table turnover to maximise restaurant capacity. Handle customer inquiries, complaints, and feedback promptly to maintain high levels of guest satisfaction. Train new staff on service protocols, menu knowledge, and health and safety standards. Monitor inventory of dining supplies, such as cutlery, glassware, and linens, and place orders as needed. Ensure compliance with food safety regulations, hygiene practices, and liquor licensing requirements. Assist in scheduling shifts and managing staff rosters to cover peak periods effectively. Collaborate with kitchen staff to facilitate smooth communication between front and back of house. Requirements : Australian citizens and permanent residents are encouraged to apply. Required qualifications: Certificate III in Hospitality or equivalent, with a focus on food and beverage service. Required experience: At least two years in a supervisory role within a restaurant or hospitality setting. Required technical and interpersonal skills: Strong leadership and team management abilities; excellent communication and customer service skills; proficiency in point-of-sale systems and basic inventory management; ability to remain calm under pressure in a fast-paced environment; knowledge of food and wine pairing, particularly with Indian cuisine; and a commitment to upholding hygiene and safety standards. How to Apply: To apply, applicants must submit their resume with a valid email address through this online portal. Only shortlisted candidates will be contacted.
