Mecca Recruitment Group is dedicated to providing effortless, streamlined, and transparent recruitment solutions for clients and candidates. A leading financial services organisation is seeking an experienced Senior Complaints Specialist for a contract role overseeing the full Complaints process. This position suits someone with strong Australian complaints experience who can confidently manage investigations, regulatory deadlines, and stakeholder engagement. What you’ll be doing Managing the end‑to‑end IDR process , ensuring compliance with RG 271 . Conducting detailed investigations and gathering evidence across internal teams. Completing assessments, preparing written outcomes, and ensuring fair resolutions. Maintaining the complaints register, identifying trends, and escalating systemic issues. Producing reports for Compliance, audits, and regulatory bodies. Supporting process improvements and contributing to training and awareness. What you must bring Strong Australian experience managing end‑to‑end complaints or disputes. RG 146 Tier 1 accreditation and a business or law‑related degree. Strong knowledge of superannuation , with exposure to investments or managed accounts. Excellent communication, analytical skills, and attention to detail. Ability to work across multiple matters and meet strict regulatory timeframes. If you’re a seasoned complaints professional ready to step into a fast‑paced contract role, we’d love to hear from you.
