Job Description At TAL, we’re here to protect what matters most—especially when life is at its toughest. The Recovery & Support Specialist (Vulnerability) plays a vital role in ensuring customers experiencing vulnerability are met with empathy, care and the right support throughout their claims journey. By shaping how vulnerability is understood and responded to across our Claims business, this role helps translate TAL’s values into meaningful action. It’s a role with real impact, supporting fair outcomes, strengthening trust, and helping ensure every customer feels heard, respected and supported when they need it most. In this role you will: Champion best‑practice vulnerability support by guiding Claims teams to identify needs and respond with empathy and care. Embed effective vulnerability support into claims management through streamlined processes and workflows. Leverage insights and data to improve customer outcomes, engagement and support programs. Strengthen service quality by overseeing third‑party partners to ensure consistent, high‑quality support for customers. Inform senior leaders and partners with clear insights that enhance decision‑making and customer support strategies. Position TAL as an industry leader by shaping thought leadership and influencing best practice in vulnerability support.
