Job Description Job Purpose To plan and coordinate all Reservations activities to ensure a smooth and efficient running of the Department, whilst ensuring maximum revenue is achieved and high occupancy is maintained. Provides ongoing leadership, support and guidance to the entire Reservations team to ensure the overall success of the Department. Primary Responsibilities Supervision, support and training of Reservations Team Members to ensure standards and procedures are observed to provide a consistent, high level of service for all guest contact Prepare yearly forecasts of occupancy and revenue in conjunction with Management Prepare and follow monthly objectives to increase occupancy and revenue Handles all incoming reservations enquiries in a timely manner, taking particular care to up-sell and maximise revenue opportunities Explain variances between forecast and actual occupancies and advise Management accordingly Ensure revenue is maximised through revision of occupancies, especially during peak seasons Ensure familiarity with the reservations system, all tiers of the rate structure, occupancy and Property features to maximise occupancy at every opportunity Manages internal allocations of promotional specials, Unit Owners, RCI and Minimum Income Agreement units Maintain strong product knowledge – know all products and specials available at the Property and Properties in the surrounding Area Compile relevant Reservations reports as necessary Coordinate group bookings at the Hotel, attempting to fulfil client requests and special needs where possible Identifies the early stages in over-booking situations and attempts to find solutions or alternatives to mitigate this Check manifests and email booking confirmations to ensure they correspond with bookings in the Property reservation system Hold regular yield meetings with the General Manager and Front Office Manager to review high and low occupancy periods, events and review opportunities Attend regular Front Office meetings to ensure clear communication between the Front Office Team, Sales Team and Reservations Team Maintains records of special accounts and travel agency statistics, to provide Sales with accurate account statistics Advise Sales Team of any relevant sales leads
