What’s the role? Interact over the phone with families who require assistance with placement into aged care and finding Home Care Providers. Use internal systems to understand care needs and budgets, and then shortlist and present options that match family preferences Answer client questions relating to residential aged care, or Home Care. Cultivate and build a relationship with the client by providing empathy and reassurance Offer individual client information and advice tailored to their personal situation Provide families with the most up-to-date information regarding aged care overall. Casual role. Who are you? 6 Months Experience in telephone/call centre environment within a customer service, sales and/or retention role (e.g., insurance, travel, banking) preferred but not essential Evidence of achieving KPI’s and handling high volumes of daily calls (inbound and outbound) Strong written and verbal communication skills Strong computer literacy and intuition to problem solve Experience in aged care is preferred, but not essential
