Position Food Attendant Division QSR Responsible Store Manager Department Oporto Position Summary The Team Member will provide high standards of customer service and products whilst maintaining a hygienic environment at all times. Shared Responsibilities Our Measures All of us have a responsibility to: Enhance the spirit and reputation of the organisation. Maintain a culture focused on sales and customer service All of us are expected to: Display our behaviours daily. Deliver projects whether leading them or contributing to them as part of a team. Participate and contribute across functions. Contribute to making a business people aspire to be a part of. Role Responsibilities and Contributions Your Measures Provide an efficient and friendly service when taking orders at the front counter and drive-thru window. Sell and provide assistance to customers in their selection of product range. Sell and provide assistance to customers in their selection of product range. Pack product for customers for either take away, dine-in or drive-thru collection. Clean tables, internal and external bins, chairs, floor, toilets, front counter area, brass fittings, windows and car park to ensure a hygienic environment for customers. Adhere to and model appropriate company personal presentation and uniform dress standards as per Store Induction and Safety Manual. Manage cash register float and prepare regular surplus cash deposit in accordance with Cash Handling procedures Maintain stock levels of condiments, straws, serviettes, customer feedback forms and product boxes Maintain stock levels and neat presentation standards in fridges, ensuring product is facing forwards and stock is correctly rotated in accordance with date coding and Oporto and Peregrine policy and procedures Display standard and promotional in-store advertising material in line with Oporto and Peregrine policy and procedures As a member of the team, actively participate in team meetings and contribute to team outcomes by making suggestions for improvement as based on observations and customer feedback. Provide fresh quality product for our customers Prepare and cook product in accordance with all Food Handling and Hygiene guidelines Pack and present prepared and cooked products in correct packaging Clean kitchen equipment, utensils, floor, and cool room fittings throughout the day and at close of trade Adhere to company Job Safe and Food Safe practices Comply with Oporto and Peregrine safety and store policies and procedures and notify the Management Team of any safety procedure or matter which is not fully understood or breached. Report any safety hazard within the work area of malfunction of any machinery, plant or equipment to the Management Team. Report workplace incidents and near misses within required time frame to the manager on duty. Comply with all written or verbal instructions to ensure personal safety and the safety of others Attend and complete training designed to further awareness of safety as requested Adhere to correct syringe disposal procedures Any other duties as requested from time to time. Customer complaints are low No food safety incidents Product quality is high Happy or Not scores are 90 Cash and electronic financial transactions are handled in accordance with procedures and policy Speed of service: 70% of all orders are under target speed Food safety compliance requirements are met Equipment is used and maintained in accordance with manufacturer's, Oporto's and Peregrine's requirements 100% compliance with uniform policy and cleanliness. Successfully handling additional duties or requests with a flexible and solution-oriented mindset.
