About the role DroneShield is seeking a TechOps Team Lead to take ownership of automating and scaling the production of the DroneSentry C2 ecosystem. In this hands-on leadership role, you’ll shape how our systems are built, delivered, and operated in the field. You’ll lead a high-impact TechOps team, driving operational excellence, building out automation pipelines, and ensuring reliable observability across every layer of the C2 platform. This is an opportunity to influence a mission-critical product while guiding a team that operates at the heart of DroneShield’s global capability. You will lead a small Technical Operations team while remaining deeply technical across production devices, on-prem systems, and cloud-connected services. The role requires strong delivery focus, SRE-oriented thinking, and the ability to build secure, repeatable, automated operational processes at scale, whilst supporting production devices, on-prem systems, and cloud-connected services in the field. Responsibilities, Duties and Expectations Improve, build and maintain automation across supported systems, including developing and operating image-based update functionality for fielded devices. Lead and mentor a small, tightly focused team of engineers Improve, build and maintain automation across supported systems, including developing and operating image-based update functionality for fielded devices. Provide Level 2 technical support for C2 software and services escalated by Level 1 Field Services Engineers. Perform software updates and patches to ensure systems are secure and running efficiently. Provide support and maintenance to address security vulnerabilities, and optimise system performance. Collaborate with cross-functional teams to resolve issues and implement long-term solutions to recurring problems. Excellent problem-solving skills and the ability to diagnose and resolve complex technical issues. Contribute to the creation and maintenance of knowledge base articles and support documentation. Participate in the development and refinement of TechOps procedures and practices. Ability to work independently and as part of a small team, managing multiple tasks and priorities. Qualifications, Experience and Skills 3 years experience as a team lead, including mentoring and performance development of engineers. SRE experience with emphasis on reliability engineering, automation, and high-quality delivery. BS degree in Computer Science, Information Technology or similar technical field of study or equivalent practical experience. 5 years of experience in a technical role with a focus on Linux environments. Proven ability to manage Linux servers remotely, including software updates and configuration changes. Experience with Bash and one or more Configuration Management tools (Ansible, Salt-Stack, Puppet, Chef). Knowledge of Networking protocols and concepts and monitoring tools is desirable. Note for recruitment agencies: We do not accept unsolicited candidates from external recruiters unless specifically instructed.
