At ALS, we encourage you to dream big. When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future. The role We’re seeking a Team Lead – IT Operations to oversee IT service delivery across Western Australia and New Zealand. Reporting to the Regional IT Operations Manager, you will lead regional engineers, manage operational performance, and act as the primary interface between APAC business stakeholders, vendors, and Global IT teams. This role requires strong operational ownership, cross-cultural leadership capability, and the ability to balance local business needs with global IT standards. The day to day In this role, you’ll: • Lead a distributed regional IT operations team across WA and NZ • Own end-to-end IT operations including end-user computing, networks, servers, and local infrastructure • Act as the primary escalation point for major incidents within the region • Ensure incidents, service requests, and changes are managed in line with ITIL and global SLAs • Partner with business leaders and site management as the single point of contact for IT operations • Coordinate with Global IT teams (Network, Security, Workplace, Cloud) on projects and issue resolution • Manage regional IT vendors, ISPs, and service providers, ensuring SLA adherence • Oversee endpoint management (Intune, SCCM), Microsoft 365 administration, and device compliance • Monitor backup and recovery processes, supporting restore testing and incident response • Support new site setups, expansions, lab environments, and regional integrations • Manage regional IT budgets, track OPEX/CAPEX spend, and forecast requirements • Drive standardisation, security compliance, and alignment with global IT frameworks The essentials We’re looking for a hands-on operational leader who brings: • Degree in IT or related discipline • 8–10 years’ IT experience, including multi-site or multi-country exposure in APAC • 2–3 years in a Team Lead or IT Operations leadership role • Strong knowledge of Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive) • Experience with Endpoint Management tools (Intune, SCCM) • Solid networking fundamentals (LAN/WAN, VPN, Wi-Fi, firewall basics) • Experience with backup technologies such as Veeam • Strong understanding of ITIL processes and ITSM platforms (e.g., ServiceNow) • Proven experience managing cross-cultural teams and stakeholders • Strong financial awareness, including budget ownership and vendor management • Excellent communication skills with the ability to influence across business and technical groups Working at ALS The ALS team is a diverse and dedicated community united by our passion to make a difference in the world. Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence. At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us. We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities. Everyone Matters ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued. ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request. Eligibility To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa. How to apply Please apply on-line and provide a resume & cover letter that best demonstrate your motivation and ability to meet the requirements of this role.
