Purpose As the Front Office Team Leader, your role is pivotal in shaping exceptional guest experiences and ensuring the smooth operation of our front desk. With your enthusiastic guidance, you will inspire the Front Office crew to excel in their roles and consistently deliver outstanding customer service. Your leadership style is not only supportive but also fun and stylish, injecting a sense of enjoyment into every day. Primary Responsibilities Lead the Front Office team collaboratively, jointly crafting unforgettable service experiences Approach guest challenges like an intrepid explorer, relentlessly seeking solutions that ignite smiles Extend the warmest welcome, providing training to on-board new team members Maintain an atmosphere of positivity, exuding an unwavering "can-do" attitude when addressing challenges Skills and Experience Experience as a Guest Service Agent or Receptionist, ready to flex your leadership skills and take the next step in your career The knack for juggling multiple tasks, thriving under pressure, and quick thinking to address issues or guest concerns is a must Proficiency in using reservation and property management systems is a plus Willingness to embrace a flexible rotating roster, embracing the occasional evening, weekend and public holiday shift Proactive problem solver with a knack for delivering exceptional guest experiences through creative approaches
