Mental Wellbeing & Purpose: Up to 4 Wellness days 2 Volunteer days each year Great Benefits on offer - both monetary & non-monetary employee benefits Hybrid and flexible work arrangements ABOUT THE ROLE The Vehicle delivery coordinator is charged with ensuring a high level of customer satisfaction through the efficient, effective and timely co-ordination of the driver's new vehicle order, ensuring proactive communication with all stakeholders through to vehicle delivery and settlement of the new novated lease. TASKS AND RESPONSIBILITIES Monitor and coordinate delivery of third-party accessories between suppliers to ensure vehicle delivery occurs on time Proactively communicate with the driver regarding progress of their Novated lease. Ensure information is always maintained accurately and up to date, to ensure client is always provided correct information Professionally handle any issues or complaints in line with complaint management process. Follow through to resolution in a timely manner Effectively liaise with internal/external stakeholders – Sales, Purchasing, Procurement, Suppliers and Trade Advantage teams getting to the source of any issues that may impact the driver to ensure a high level of customer satisfaction Manage key events/tasks of the vehicle purchasing process life cycle - with all stakeholders, in accordance with sgfleet policy and procedures Manage and process dealer paperwork and documents ensuring they meet the Financiers requirements Manage internal reports on outstanding deliveries Continually review, assess and follow up overdue/outstanding orders SKILLS AND EXPERIENCE Excellent phone manner and communication skills Good attention to detail Strong time management and organisational skills Excellent stakeholder management skills Ability to effectively negotiate Ability to manage workload efficiently and deal with competing priorities Ability to work to deadlines in a fast-paced environment ABOUT YOU High level of initiative, motivation, energy and drive to achieve. Communicates professionally and thinks/plans ahead. Excellent discretion and tact in dealings with people. Creates teamwork, maintains, a flexible, open and approachable working style. Consistently driven to take responsibility for high quality work, show innovative and forward thinking. Proven ability to think on one’s feet and to make sensible workable decisions under pressure. Ability to be resourceful and demonstrate perseverance and accountability. Collaborative and engaging working style. Discretion and empathy with people. Willingness to constantly learn and to step out of comfort zone Who we are We are a financial services company that specializes in fleet management, vehicle leasing and salary packaging, with a presence across Australia, the UK and NZ. A total portfolio under management of $2.5 Billion and over 1100 employees. of our perks include Recharge and relax with up to 4 days of wellness days every year We offer industry leading 20 weeks paid parental leave Monetary service milestone awards Career progression opportunities Education support towards learning and development, includes a learning budget per year, free access to LinkedIn Learning and more Two paid volunteer days each year Health and wellbeing support including a subsidy and an Employee assistance Program What's next We'd love to hear from you if you're ready to take on your next challenge at a company that embodies diversity, work-life balance, and career development. We are a proud equal opportunity employer. Interviews may take place prior to closure date for applications. To give yourself the best chance of selection, please do not leave your application to the application 'close' date. As a pre-requisite to employment, the successful applicant will be required to complete a pre-employment screening. Aboriginal and Torres Strait Islander candidates are encouraged to apply.
