Overview : The Hotel Grand Chancellor Adelaide, is located in the heart of the city’s CBD, offers modern accommodation, extensive dining options, and leisure facilities, alongside state-of-the-art event and conference spaces. Part of the Grand Hotels International group, it serves both business and leisure travellers, providing a seamless city experience with easy access to major landmarks and shopping precincts. We are looking for a Duty Manager to join our team! In this role, you will assist in the smooth and efficient running of the Front Office and Housekeeping Department, ensuring high standards of service and operations. This is a full-time ongoing position, working 38 hours per week based in Adelaide, SA. Main tasks : -Directs and oversees Front Office operations including guest registrations, reservations, and service delivery to ensure efficient and high-quality guest experiences. -Supervise and manage Front Office team performance, providing onboarding support, continuous training, and professional development to maintain an engaged and high-performing team. -Supervises and coordinates housekeeping operations to ensure cleaning schedules, VIP preparations, and room standards are strictly maintained. -Direct interdepartmental coordination, ensuring effective communication between Front Office, housekeeping, maintenance, and other operational areas to maintain service consistency. -Oversees hotel security arrangements and ensures compliance with emergency and safety procedures. -Oversees front office accounting procedures including credit control, rate management, and compliance with financial policies. -Provide operational leadership during shifts, acting as the primary decision-maker for guest and operational issues and ensuring continuity of service delivery. -Ensure compliance with hotel policies and procedures, confirming that all staff understand and adhere to operational standards, service protocols, and regulatory requirements. Required/Relevant Qualifications & Work Experience : -Minimum of a relevant Diploma qualification plus minimum 3 years’ relevant work experience. Required/Relevant Skills & Knowledge : -Able to interact clearly and professionally with guests and staff. -Proactive in identifying issues and finding effective solutions. -Able to guide and motivate Front Office staff to deliver high-quality service. -Ensures accuracy in guest services, reporting, and operations. -Flexible and able to handle changing priorities and unexpected situations. -Works collaboratively with colleagues across all hotel departments. Annual salary will be between $70,000.00 to $80,000.00 (plus superannuation) depending on level of experience. Job Types: Full-time, Permanent
