Job Description Keywords Australia are currently recruiting for a Fixed Term (6 Months), skilled IT support person to support all Melbourne studios, based in Box Hill. You will be responsible for maintaining all aspects of the network as well as desktop and day-to-day support within the studio. The role of IT support is a technical role where you'll work with the Australian IT team to help deliver studio requirements and technical support to game developers. The role is responsible for assisting in the day-to-day support of the studio network and desktop environment. You will work under the guidance of the Australian IT team to help deliver studio requirements and provide first-level technical support to game developers. Key Responsibilities Act as the first point of contact for the internal help desk, logging and resolving basic IT support tickets while escalating complex issues to senior team members. Assist with the deployment, assembly, and basic configuration of workstations and supporting development hardware. Perform routine provisioning tasks, such as creating new user accounts and managing group memberships in O365 or Active Directory. System Monitoring: Monitor daily backups, ensuring they are stored off-site and track system health to help maintain 24/7 network availability. Assist in maintaining an accurate inventory of IT infrastructure through regular asset tracking and auditing. Provide hands-on support to the IT team on critical region-wide IT projects and infrastructure updates Maintain flexibility to assist the studio with occasional non-IT related tasks as required
