Be the voice our customers rely on. Our Customer Service team is the front line of Cement Australia, the friendly, knowledgeable voice our customer’s trust. Whether you’re answering calls or responding to emails, you play a pivotal role in order processing, issue resolution, and keeping things moving. We see this role as the glue between our customers and the broader logistics team, and a truly valued part of our business. Your Opportunity You’ll be based in our Pinkenba office, working closely with a team of Customer Service Officers to deliver a seamless customer experience. Together, you will: Act as the first point of contact for customers via phone and email Process orders and monitor delivery progress Investigate and resolve customer enquiries in a timely and professional manner Proactively communicate with customers around transport delays or product availability Collaborate with the wider logistics team and contribute ideas on how we can continually improve What We Offer What’s in it for you? Flexible work options: Full-time or part-time to suit your lifestyle Full-time salary: $73,392.86 super, with additional overtime available for Saturday shifts Part-time salary: $53,112 super, with additional overtime available for Saturday shifts Work from home: One day per week once fully trained Roster options: Monday–Friday, 8:00am–4:00pm or 9:00 am -3:00pm One Saturday per month (paid at overtime rates) Career development: Opportunities to grow within a supportive, collaborative team Recognition: A role where your contribution is genuinely valued and recognised What You’ll Bring You are someone who thrives in your typical fast-paced, customer-focused environment and loves getting things done right. You also bring: Experience in a phone/email-based customer service or contact centre role Confidence handling high-volume order processing with accuracy and care Clear, professional communication and great problem-solving skills A collaborative mindset with the ability to build internal and external relationships Working knowledge of Microsoft Office and SAP would be a plus Experience in logistics, transport or industrial sectors (advantageous) Why Join Cement Australia? Be Yourself: Be your authentic self in a diverse and dedicated workplace where we focus on achieving great results together. Paid Parental Leave : We offer leave options (12 weeks paid maternity leave, 1 week paid paternal leave) to support your family life, ensuring you can cherish special moments with your loved ones. Salary Sacrifice: Take control of your finances by saving on technology and work-related items through our salary sacrifice program. Novated Leasing: Drive your dream car for less through our partnership with sgfleet, offering fantastic discounts on vehicles. Discounted Products: Renovating? DIY’er? Save on your home improvement projects with exclusive discounts on concrete and quarry products. Who We Are Cement Australia has been at the heart of the nation’s infrastructure for decades, proudly standing as Australia’s leading supplier of cementitious products and services. With our operations now extending across all states and territories - including expanded manufacturing and distribution capabilities in Western Australia - our national footprint continues to strengthen to support Australia’s growing construction and infrastructure needs. But we’re more than just cement. Our diverse operations include heavy industrial manufacturing, coal and limestone mining, bulk transport distribution, rail and shipping logistics, and innovative waste management through Geocycle, where we turn challenges into sustainable solutions. At Cement Australia, we believe in empowering our people with the tools, support, and opportunities to make a real impact. Join a collaborative team that values work-life balance and thrives on innovation. Together, we’re building a safer, healthier, and more sustainable future - driven by a shared commitment to excellence and our core values. What Else You Need to Know References, a pre-employment medical and background check are part of the recruitment process. Cement Australia is an Equal Opportunity Employer. We welcome applications from Australian residents with valid working rights. Please note: Direct applications only—no agency submissions currently. Ready to Build Your Future? Click Apply Now to take the next step with Australia’s leading cement manufacturer and innovator. https://www.youtube.com/watch?v=YqCjpLsW46s&t=1s Apply Now
