Qualifications & experience ●Certificate III in Business or higher degree Tasks & responsibilities ●Greet and serve customers as the highest priority, ensuring a consistently positive customer experience. ●Supervise, coordinate, and support the daily activities of the sales team, ensuring adherence to store procedures and standards. ●Provide information, advice, and assistance to customers, and deliver training and coaching to staff to enhance their sales performance and customer service skills. ●Manage and fulfil customer orders and requests, including preparing quotes and processing purchase orders. ●Oversee the receiving, preparation, and display of goods within the store and external display areas. ●Develop comprehensive product knowledge across all stock categories. ●Coordinate visual merchandising, including window displays, store layout, and product presentation. ●Supervise or perform pre-packing, packing, weighing, assembling, pricing, and preparation of goods for sale. ●Ensure correct product presentation, including shelf filling, replenishment, and other display methods. ●Process customer payments by all accepted methods. ●Record sales and credits using POS software. ●Supervise the receiving, unpacking, invoice checking, and allocation of stock, ensuring accuracy and proper handling. ●Oversee the wrapping, packing, and dispatch of goods. ●Implement and monitor loss prevention practices to protect company assets. ●Maintain store cleanliness and ensure a neat, organised environment. ●Participate in and supervise stocktaking activities. ●Carry out basic clerical tasks, including handling telephone calls, emails, and document filing using established systems. ●Provide supervision and training to junior staff and Level 1/2 retail assistants. ●Respond to and process customer enquiries, quotes, and orders in a timely, professional, and respectful manner. ●Perform store opening and closing procedures, including security tasks and cash handling security. ●Work collaboratively with all staff, fostering a positive and cooperative team environment. ●Demonstrate initiative by completing tasks as they arise, without waiting for direction. ●Act at all times in the best interests of the business. ●Exercise discretion and take responsibility for one’s own work, consistent with the level of autonomy required for the role Our ideal candidate will be self-motivated, a team player and willing to provide support in all facets of the role. About us Totally Workwear Mount Isa is a leading retailer of high-quality workwear and protective equipment. With a focus on providing exceptional customer service and top-of-the-line products, we have established ourselves as a trusted brand in the Isa. We are a family owned and operated business. Apply now and become a valued member of the Totally Workwear Mount Isa!
