Company Description Whether you’re working from home or on your way to the office, chances are you’re probably reading this because you’re seeking a new adventure, or you’re up for a new challenge. GROW Inc might just be that for you! So, who is GROW Inc? Founded in 2016, we’re the Australian FinTech success story solving major problems in the Superannuation and Managed Funds industries. The administration platforms (the software that tracks everything to do with your super and investments) that you see today are built on things you or your parents would recognise from the glory days of 90’s computing - we're revamping the way this is done through modern, powerful technology to create a better experience for you and every other Australian. How are we doing it? We’re solving this by disrupting the wealth management industry with DLTA, our platform built on Distributed Ledger Technology. We’re making super and investments more timely and making the information more accessible whilst enabling wealth management companies to offer more cost effective solutions: all with the goal of improving the financial wellbeing of all Australians. Now with over 1 million Australians using our technology every day, we're ramping up as we build new products and enter new industries, and we're looking for talented, driven people (just like yourself!) to join us. We’re rebels with a cause. We’re authentic, diverse, and we embrace our differences as we continue to put a dent in the universe. We know diversity of thought helps us to build better solutions for our customers which is why we encourage the entire GROW team to bring their whole selves to work each and every day. As an IT Operations Engineer at GROW, you will: Support IT systems and infrastructure as required (some travel and on-call may be required). Create and update documentation: Instructions and guides. System configuration documentation. Meeting minutes and decisions. Common problems and solutions. Standard operating procedures. Optimise IT spending on hardware and software licences. Participate in incident management and resolution. Manage lifecycle for all IT hardware (sourcing, provisioning, setup, support, replacement). Manage user access and software licences. Provide assistance to Platforms and Service Desk teams when needed. Provide IT support to all GROWgetters and for business initiatives. Onboard and induct new GROWgetters. Liaise and engage with vendors for all third party software and tools. Manage the IT Helpdesk in JIRA Service Desk and ensure all issues are actioned in a timely manner (including meeting established SLAs). Engage with Risk and Security teams to ensure that their Initiatives can be delivered and are supported. Provide support for all Governance, Audit and Certification exercises. Ensure all third party software and platforms we utilise are upgraded and patched to fully supported and secure versions. Continuously improve endpoint and network security. Facilitate user authentication and identity management across enterprise and platforms. Why you’ll love working at GROW Growth Opportunities - Last year over 20% of our team stepped up through promotion! ME Days - Take an additional 3 days of leave off per year for wellness! Birthday Leave - Take an extra day off per year on your birthday! Employee Share Option Program - Our success is your success! Parental Leave – We provide 10 weeks and support growing families by covering Superannuation contributions for the Primary Caregiver (regardless of gender)! Learning & Development Budget - Up to $500 per year to use on your own development! Hybrid Work Arrangement - We have embraced a true hybrid work model! Looking for a job can be stressful and we don’t want you agonising over the wording of your cover letter, so don’t include one. Just make sure your CV is well-written and detailed enough so we can get a better idea of the type of person you are. Even if you don’t meet every single requirement, but you feel inspired to join our mission, we encourage you to send in your application. You never know, you could be the perfect person to join our team!
