Client Service Executive This role is a hybrid work model We’re looking for a Client Service Executive to join the Client Services team in Sydney, working directly with agencies, partners and clients in our Sydney Office. The role will oversee the management of multiple campaigns alongside our trading team from set-up to completion, optimising where possible and troubleshooting challenges. At the heart of the Client Service Executive role is providing guidance to help clients exceed their goals when using the Blis technology suite to facilitate their marketing needs. This is a fast-paced, client-facing role reporting to the Head of Client Services. Location : Sydney Responsibilities: Own the day-to-day management of client engagement, inclusive of but not limited to: Serve as the main point of contact for all inquiries and overseeing programmatic advertising campaigns and strategies Serve as the consultant for product solutions and best practices Oversee internal client account operations (e.g. troubleshooting issues, account set up etc.) Develop data-based insights to guide KPI strategy and activation Produce reporting & conduct client performance review meetings Identify optimization opportunities for KPI improvement Create and present post campaign analysis & quarterly business reviews Orchestrate the month end billing reconciliation Showcase appropriate product insights in line with our offering Guide media and creative strategy, planning, and implementation of campaigns to deliver against key Performance Indicators Collaborate with a diverse group of internal cross-functional teams Maintain internal pipeline systems to reflect actualized monthly budget splits Commitment to Blis' Inclusion initiatives & 5 step sustainability plan Ideally we'd like someone who has: Ability to be a client-facing lead, who drives the direction, communications and outcomes across the teams Excellent communication skills; written and verbal Works well both within a team and individually Has excellent organizational and time management skills to juggle multiple tasks Strong Excel and PowerPoint skills Technically savvy with commercial acumen What we’ll do for you Competitive commission Superannuation Wellness payment Competitive PTO Enhanced parental leave Career Coaching And the list goes on! About us Blis is the only omnichannel DSP that unites telco data, real-world movement patterns, and transactions to deliver a complete view of the consumer. Powered by T-Mobile and built for precision at scale, Blis' omnichannel platform helps marketers map the full purchase journey – from impression to transaction – and expand their audience reach, driving incremental results across every screen As an equal opportunity employer, we treat all our employees and job applicants fairly and equally. We oppose all forms of unlawful and unfair discrimination and take all reasonable steps to create a work environment in which all employees are treated with respect and dignity. We don't condone or tolerate any form of harassment by employees or by others who do business with us. Our values: We're leaders, not followers An innovation and growth mindset helps us solve everyday challenges and achieve breakthroughs. Our passion drives us to innovate. We don’t see barriers, just possibilities. We take ownership and hold ourselves accountable for outcomes, good and bad and we don’t pass the buck. We're client-obsessed We do what we say and build trusted relationships with our partners for the long term. We act with integrity. We put our clients at the center of our business. We obsess over the best insights, ideas and solutions to deliver WOW and work with honesty and accountability to get it done. We're one team We are empathetic and embrace diversity. Everyone has a voice and can bring their authentic self to work. We care about and support each other – with humility and good humor. Mutual respect and wellbeing are key. We strive to eliminate bias and be open and transparent. We're action oriented Speed matters in business, so we're solution-driven and action-oriented. We value simplification and calculated risk taking. We are lean, agile and resourceful self-starters. We collaborate and break silos, working thoughtfully and with urgency to solve problems, while learning from mistakes and celebrating wins. If this opportunity looks like the perfect fit for you or if you'd like to discuss further, please apply, and we will get back to you as soon as possible.
