PURPOSE OF THE POSITION: Manage the Store to achieve sales, profit, people and customer targets, whilst adhering to company policies, procedures and standards. Achieving consistent results through team management within an increasingly complex Store environment. High paced work force with emphasis on speed and quality while maintaining all Food Safety and OH&S Standards. POSITION FUNCTIONS: Manage the Store in accordance with Company Policies and Procedures to Brand Standard. Responsible for execution of the Workplace Health and Safety - WHS System. Ensure they are, and employees under their control, are observing safe work practices, safety procedures and that any hazardous situations are rendered safe. Ensure all employees are provided with the appropriate training and resources to perform their duties safely. Ensure that controls and procedures are implemented to protect the security of employees and company funds. Direct the activities of employees to maximize sales, operating efficiency, and profit, including determining product mix, maintaining stock levels, implementing purchasing and marketing policies and pricing. Allocate responsibilities to each employee on shift and monitor performance accordingly. Ensure tasks are only undertaken by those employees certified to perform them. Promote the Company’s goods and services by implementing customer service standards within the store. Ensure the whole store team is focused on exceeding customer expectations for Cleanliness, Hospitality, Accuracy, Maintenance, Product Quality and Speed of Service. Implement the recruitment and selection process of employees within the restaurant. Implement store’s training programs for Team Members, to enable them to maximise performance and realise their career potential. Ensure that employees follow correct maintenance procedures in accordance with the established maintenance roster and advise the management of any repairs or maintenance required within the store. Keep the management informed of any competitive activity that is likely to affect the trading results of the store. Promote the Company values, acting as a role model and always providing leadership. Essential Requirements Advanced Diploma or Diploma Minimum of 2 years multi outlet retail or service industry experience at a supervisory level preferred. Proven track record of On Target performance in Balanced Scorecard KPIs (or equivalent) with primary profit responsibility essential. Ability to engage, lead and motivate employees to deliver on our service values Sound communication and interpersonal skills.
