A little about us We’re a Member-owned organisation with over 30,000 automotive and allied repair Members across Australia and New Zealand, ranging from national franchises to your local family workshop. Since 1974 we’ve been supporting our Members with the solutions that really matter, centred around our flagship Trade Account which gives our Members access to instant credit with over 2,000 Preferred Suppliers, simplified monthly expenses, and a generous rewards program as the cherry on top. Beyond that, our Members can also access a wide range of exclusive products each designed to support our Members to thrive. Whether they need equipment finance to grow their business, insurance products to protect what matters most, or an award-winning travel agency to book their next getaway, Capricorn can help. Role Purpose Join a team committed to delivering outstanding Member Service. In this role, you'll play a key part in ensuring Members are reminded of their payment obligations across all Capricorn products, in line with our Terms and Conditions. You'll also support the Team Leader in driving operational excellence and team development. What You’ll Bring We’re looking for someone who combines technical know-how with strong interpersonal skills. We want someone who can maintain a positive “can do” attitude particularly in a busy and high pressure environment. In fact – the desired applicant will thrive in a fast-paced environment and be confident making decisions that balance business needs with Member satisfaction. What You’ll Be Doing Ensuring compliance with key regulatory policies and legislation, including conducting regular privacy reviews and audits of call recordings. Identifying and escalating issues related to potential payment risk and non-compliance Monitoring and managing high-risk or overdue accounts, taking proactive steps to resolve member payment issues. Assist in developing and executing credit risk strategies across various member segments Leading the collections process including negotiating repayment plans Coordinating and assigning daily collection tasks, ensuring timely completion and oversight of all team activities. Collaborating with key stakeholders to identify operational volume impacts. Maintaining strong relationships with key stakeholders and members, supporting positive outcomes while managing credit exposure. Presenting findings and recommendations to senior management and stakeholders, including strategies for risk mitigation and process improvement. Skills, Knowledge & Attributes Solid understanding of accounting principles, particularly in credit services and/or accounts receivable Strong judgement and decision-making skills aligned with business objectives High level of numeracy, accuracy, and attention to detail Clear and confident communicator—both written and verbal—across all levels Resilient under pressure, with a calm and professional approach Strong understanding of credit control processes Your Experience & Qualifications Minimum 3-5 years in a similar role, with proven experience in Credit Support or Accounts Receivable. specifically managing customer resolutions in a high-volume environment. Experience in coaching and leading a high performing team. Completion of Year 10 High School Certificate or equivalent (preferred) A Customer Service Certificate is a bonus—but not essentiaL A little on life at Capricorn Joining our community is about more than just a job, so here’s what’s in it for you: Work flexibility – We’re all unique, and so are the ways in which we work. Whether it’s flexible hours or WFH arrangements, we’ll work with you to find the best way for us to work together. Development Opportunities – your success is ours too. We provide training opportunities and development to give you the tools you need to grow. Paid parental leave – during life’s most important times, we support parents’ leave (for both parents) and their transition back to work. Get social – our social calendar is full, with a range of different virtual and face-to-face events to keep us connected. A place you want to be – from the sweeping city views, coffee on tap and the general buzz of our team, Capricorn is a place you want to be. A cherry on top – we’ve got a heap of benefits that our team actually use, including a fantastic reward and recognition program, wellness program, additional leave purchase and so much more! Amazing Benefits – Unlock amazing benefits at Capricorn. We offer all staff free gym membership near the office, discounted private health benefits and all inclusive working from home kits to get you started! Sound like you’d be a good fit? If you are ready to become part of a growing community and make a real impact, get in touch today. For further information, support with your application and details on Capricorn, please visit our website at capricorn.coop/careers
