A little about us Capricorn is one of Australia and New Zealand’s largest and most dynamic Member-owned organisations. Since 1974, we’ve been dedicated in supporting our Members with solutions that truly matter. Our flagship Trade Account offers instant credit with over 2,000 Preferred Suppliers, simplified monthly expenses, and a generous rewards program as the cherry on top We have a strong foundation in the automotive and machinery aftermarket industry with over 30,000 highly engaged Members across Australia and New Zealand, from national franchises to your local family workshop. Last year we facilitated $3.7bn worth of transactions, and returned nearly $93 million in value to our Members. At Capricorn we work hard to ensure that Our People, Our Members and Preferred Suppliers are connected into the Capricorn Community. Join us and be part of a team that’s committed to driving success, innovation and making a difference, while having some fun along the way! Join a team that puts Members first. At Capricorn, we’re committed to delivering exceptional service to our Members. As a Credit Services Officer, you’ll play a vital role in ensuring our Members stay informed and on track with their payment obligations—helping them thrive within the Capricorn community. What You’ll Be Doing Managing credit services and collection activities Following up overdue accounts and negotiating payment outcomes. Analysing receivables and assisting with reconciliations and reporting Liaising with members and internal teams to resolve account queries Monitoring customer accounts, including following up outstanding balances to minimise overdue debt Resolving account queries and disputes in a professional and timely manner Making and receiving collection calls to follow up on outstanding invoices and overdue accounts Working closely with internal teams to resolve billing or account issues Ensuring compliance with company policies and procedures Working closely with members to understand their financial circumstances and agree on suitable repayment arrangements What You’ll Bring We’re looking for someone who’s not just good with numbers, but great with people. You’ll thrive in this role if you have: A solid understanding of accounting principles, especially in credit services & accounts receivable. Strong judgement and decision-making skills aligned with business needs. Sharp numeracy skills and a keen eye for detail. Positive and proactive approach towards your work, with excellent communication skills—written and verbal—with the ability to engage confidently across all levels. Ability to work independently and meet deadlines, while adapting to changing priorities Your Experience & Qualifications At least 2 years’ experience in a credit support or accounts receivable role, specifically managing customer resolutions in a high-volume environment. Completion of Year 10 (or equivalent) preferred. A Customer Service Certificate is a bonus—but not essential A little on life at Capricorn Joining our community is about more than just a job, so here’s what’s in it for you: Work flexibility – We’re all unique, and so are the ways in which we work. Whether it’s flexible hours or WFH arrangements, we’ll work with you to find the best way for us to work together. Development Opportunities – your success is ours too. We provide training opportunities and development to give you the tools you need to grow. Paid parental leave – during life’s most important times, we support parents’ leave (for both parents) and their transition back to work. Get social – our social calendar is full, with a range of different virtual and face-to-face events to keep us connected. A place you want to be – from the sweeping city views, coffee on tap and the general buzz of our team, Capricorn is a place you want to be. A cherry on top – we’ve got a heap of benefits that our team actually use, including a fantastic reward and recognition program, wellness program, additional leave purchase and so much more! Amazing Benefits – Unlock amazing benefits at Capricorn. We offer all staff free gym membership near the office, discounted private health benefits and all inclusive working from home kits to get you started! Sound like you’d be a good fit? If you are ready to become part of a growing community and make a real impact, get in touch today. For further information, support with your application and details on Capricorn, please visit our website at capricorn.coop/careers
