Have you supported a friend or loved one with a mental health issue and/or suicidal crisis or attempt? Part time (26 -30.4 hours per week) ongoing role in Townsville, Queensland SCHADS Level 3 (up to $40.62 per hour superannuation salary packaging benefits) If you have walked alongside a friend, partner, sibling or child during one of the most difficult times in their life, you understand the fear, confusion, strength and resilience that comes with it. At Wellways Australia , we believe that lived experience is powerful and that the wisdom gained through caring for someone in crisis can help other families feel less alone. We warmly encourage and welcome applications from people from Aboriginal and Torres Strait Islander communities, people with lived experience of mental health and disability and people who identify as LGBTIQA. Even if you don’t meet every single requirement, we would genuinely love to hear from you. About the opportunity As a Peer Family Support Worker , your lived experience becomes your strength. You will: Offer compassionate, peer-led support to carers in crisis Help families navigate services and connect with community supports Facilitate peer support groups (including gentle educational sessions) Provide practical resources and proactive follow-up Advocate and walk alongside families during vulnerable moments These are courageous conversations. You’ll help carers make sense of what they’re feeling, build confidence, and identify what matters most in their loved one’s recovery journey. This is a community-based, peer-led role grounded in mutual understanding, hope and practical support. You might be the right person if you have: Lived experience supporting a loved one experiencing suicidal ideation, crisis and/or suicide attempts Relevant qualifications or experience working in a mental health or support role The ability to communicate with empathy, clarity and respect across diverse communities A commitment to safe and inclusive practice Satisfactory Police Records Check Blue Card – Working with Children Check NDIS Worker Screening Check NDIS Workers Orientation Module – Quality Safety and You – free online course Right to Work within Australia What we will offer you… At Wellways you’ll join a purpose driven organisation where people are respected, differences are valued and lived experience is honored. A purpose driven culture where people can thrive, everyone is respected, and differences are valued An equitable, diverse, and socially inclusive work environment Salary packaging up to $15,899 enables you to spend a portion of your salary before it is taxed to pay for things like rent, mortgage repayments, car leasing Meal and Entertainment allowance via salary packaging up to $2,650 per annum Receive 17.5% leave loading every time you take annual leave Paid parental leave after 12 months of ongoing employment Access for you and your family to our Employee Assistance Program To view the full Position Description and submit your cover letter and application, click APPLY For a confidential discussion about the role, please contact Rikki Jackson | rjackson@wellways.org Candidates may be interviewed and selected prior to the closing date Wellways is committed to the safeguarding of children and vulnerable people. Successful applicants must undergo a comprehensive screening process prior to their commencement Job Description Summary If you have ever wished that someone truly understood what it was like to be in your shoes this could be your opportunity to be that person for someone else. Culture We’re passionate about our work , which is enjoyable, challenging and rewarding . All of our teams work to ensure everyone can imagine and achieve their hopes and potential. W e know that people are unique and the experts on their life and are not defined by impairments, diagnosis or labels. We aim to specifically promote safety and inclusivity for LGBTIQ and First Nations communities. How to Apply This is your opportunity to join a values based, growing, innovative and nationally recognised organisation with over 2,000 staff members across 93 sites. Please select "Apply" below to complete your application. Applications Close 22/03/2026
