Do you want to work for a leading national not-for-profit organisation providing dedicated human and social services to a diverse Australia? With community at the heart of everything we do, our purpose is to create a world in which everyone has access to equal opportunities. Based in Logan, QLD Full-Time Permanent Position SCHCADS Award Level 4 About You The Case Manager (Intake) is responsible for conducting holistic assessments and completing applications for asylum seekers seeking SRSS services, as well as providing ongoing case management support through the development and submission of applications within required KPI timeframes under contract with the Department of Home Affairs (DHA). This role operates within the Status Resolution Support Service (SRSS), a complex program supporting highly vulnerable individuals in the community who are awaiting visa outcomes and face significant economic, health, or immigration-related challenges. Reporting to the SRSS Intake Team Leader and supported by a broader leadership team in Queensland, the role works within a small specialist team to assess client eligibility, conduct intake assessments, and submit applications to DHA for individuals and families. The position also undertakes additional responsibilities as required, including occasionally acting as an Independent Observer for unaccompanied minors. Key Responsibilities Assess client eligibility for SRSS services and conduct comprehensive needs assessments, including developing initial case plans within KPI timeframes Complete and submit SRSS applications to DHA, supporting clients to gather required documentation where possible Provide referrals and assist clients to access essential services, build independence, and navigate community supports Liaise with external service providers and support client registrations, including travel and work across service locations where required Maintain accurate client records, track application outcomes, and deliver timely, high-quality reporting Ensure compliance with program standards, policies, and contractual requirements while contributing to continuous improvement and team support Essential Criteria Diploma/Degree in Community Services/Welfare or related discipline. Minimum two years’ casework experience, ability to work independently on general tasks with minimal supervision. Understanding of case management/assessment approaches and theoretical frameworks. Experience working with CALD clients A driver's licence is desirable About Us Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally. About our Benefits Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay! Industry leading hybrid and flexible working arrangement supporting work from home and office, including the opportunity of a 9-day fortnight; Access to in-house training and learning opportunities for professional development and growth. Access to our inhouse wellbeing programs Working alongside professional and dedicated team members all wanting to make a difference in our communities. About our Recruitment Process SSI Group is strongly committed to actively safeguarding children and young people and providing a safe environment for them to thrive. We ensure children and young people’s safety, and wellbeing is embedded in the everyday thinking and practice of everyone at SSI, whether they interact directly or indirectly with children and young people. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment. Our Commitment to Diversity SSI strives to be an inclusive workplace for all people. We recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ community, veterans, refugees and people with disability. To Apply If excited by the information above, we look forward to receiving your application, including your resume and cover letter expressing your interest and suitability for the role. Applications close Thursday, 2nd April 2026 If you would like more information on the recruitment process, please contact the talent acquisition team at or or call us at A recruitment pool may be created for permanent and temporary opportunities of the same role or role type that may become available in the future. SSI is a Disability Confident Recruiter, and our Talent Acquisition team can assist in; providing alternative formats to apply, making adjustments to the recruitment process, (including the application form), and offering information about workplace adjustments and support networks. Should you require adjustments please email us at Please note we will be scheduling interviews as applications come in, so please apply urgently if you believe this role aligns with your goals and experience.
