Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. Overview About the role Gallagher Bassett’s Comcover Team within our General Insurance division is offering an exciting opportunity to join us as a Team Leader on a fixed term, full-time 12-month contract with hybrid working arrangements offered. If you are an experienced leader within the insurance field, or are ready to step into a leadership role, this is a fantastic opportunity to lead our short-tail claims teams within an interesting and diverse claims portfolio. We are open to candidates located either in Brisbane or Melbourne. In this position, you will be responsible for the day-to-day management of the Comcover Short Tail claims team, comprising of Property, Travel and Motor Claims Consultants. As a Team Leader, you will have reporting lines of claims management staff falling under your leadership, and you will play an important role in ensuring your team is both well supported to achieve the best out of their work, and performing in line with our strong customer service and claims management standards. If you are looking for the opportunity to grow your leadership expertise, we offer support to our emerging and experienced leaders alike with collaborative peer-to-peer leadership training, as well as fantastic leadership programs to continue to grow your leadership skillset. You will find this role to be challenging and rewarding, and at GB we pride ourselves in our ability to offer recognition for the fantastic work our people do each day, as well as offering opportunities for career development. How you'll make an impact Your responsibilities will include: Managing your team's daily workflow in order to achieve an effective output and to maintain client service standards Providing effective and engaging leadership, coaching and feedback to staff on technical, business and performance related issues Working with Branch Manager to identify staff's skills and knowledge gaps and assist with the up-skilling of your team Working alongside your Branch Manager to develop and cultivate team morale, and an achievement and service orientated culture; ensuring a dedicated and team-based approach to the determination of claims liability Mentoring and coaching team members, encouraging creativity, innovation and continuous improvement Identifying any areas for improvement in our Claims service provision, and implementing strategies and processes to ensure GB's services meet business and our client’s requirements Collaborating with our Talent Acquisition team in the recruitment of new team members 24/7 On-Call for urgent matters: Take charge in a dynamic environment, providing critical support and guidance for urgent medical approvals when needed, ensuring seamless operations and exceptional outcomes About you We’re looking for: Experience within a People Manager role; outstanding leadership skills, and experience in coaching and mentoring staff is essential to your success Experience managing property claims is highly desirable In-depth knowledge of General Insurance practices and claims management expertise Knowledge of industry performance measures Experience within client management and engagement Excellent interpersonal skills with all levels of staff and external parties Conflict resolution skills Excellent time management skills Tertiary qualifications are advantageous, but not essential to your success What we can offer you: Flexible work arrangements – including WFH Paid Parental Leave Excellent working environment – our team at GB is renowned for it's dedicated and approachable people as well as its friendly, flexible and inclusive working environment which is built around great team support and rewarding opportunities Exciting career – as our Company grows, so do the opportunities for our people Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training experts Service recognition awards and employee assistance program for yourself and immediate family members A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs Additional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts/cash-back for hundreds of retailers!) Reproductive leave Birthday Club - have a day off during your birthday month as a gift from GB! If this sounds interesting to you, we want to hear from you today, click on Apply for this Job! Australian Citizenship is required to be eligible for employment in this position. Agency applicants will not be considered for this role. Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant.
