Avant is Australia’s leading medical defence organisation with a proud heritage of protecting Australian medical professionals for over 130 years. Avant now represents 90,000 health practitioners and medical students across every state and territory, delivering market leading products and services to meet their professional, personal and practice needs. Building on this heritage, our vision is to be the most trusted professional partner in supporting doctors throughout their lives and careers. As a mutual organisation, owned by members and run purely for their benefit, our members are at the centre of all we do. As well as providing products and services to our member, we play a broader community role by advocating for improvements in the healthcare system and in quality, safety and professionalism in medicine, through delivering education and research activities. An opportunity is available for a Claims Team Manager – Professional Conduct (Victoria) to join our Melbourne team in a permanent, full-time capacity. This role involves leading a team of Claims Managers, providing strategic direction, mentorship, and oversight of claims management to achieve the best possible outcomes for members. The Claims Team Manager works closely with the General Manager, Professional Conduct Claims to ensure team performance, portfolio management, and member experience standards are consistently met. The key responsibilities include but are not limited to: Oversight of the management of professional conduct claims within the team's portfolio, including AHPRA and Medical Board investigations, Coronial investigations, Medicare compliance matters and employment and training disputes in accordance with Avant's claims management protocols and guidelines. Provide clear direction, coaching, and support to Claims Managers to ensure they are equipped with the skills and knowledge to deliver the best possible outcomes for members. Maintain active daily oversight of the team's claims portfolio, monitoring file volumes, durations, costs, and outcomes against KPIs and targets. Collaborate with Claims Team Managers and Heads of Practice across jurisdictions to share knowledge, ensure consistency of approach, and support a high-performance national claims culture. Identify opportunities for process improvement in professional conduct claims management by implementation of data driven decision making. Contribute to national change initiatives, in addition to medico-legal education activities such as internal training, article writing, and external presentations. To be successful in this role you will have: 10 years' experience in professional conduct claims management, medical indemnity, health law, or a closely related regulatory or legal environment. Tertiary qualifications in law, health, or a related discipline. Demonstrated experience in people leadership, including coaching, performance management, and team development. Sound understanding of the Australian health regulatory landscape, including AHPRA processes, Medical Board functions, disciplinary tribunals, coronial proceedings, and Medicare compliance frameworks. Strong knowledge of insurance principles, indemnity decision-making, and claims management protocols. Demonstrated ability to develop and execute effective claims strategies across complex, multi-party regulatory proceedings. Excellent written and verbal communication skills, including the ability to convey complex legal and regulatory matters clearly to member practitioners. Strong relationship-building and stakeholder engagement skills, with the ability to work collaboratively across teams and jurisdictions. Sound financial acumen, including experience managing portfolio budgets and legal expenditure. Experience presenting at professional forums, conferences, or delivering member education activities. Familiarity with claims management systems (e.g. Aurora) and knowledge management platforms (e.g. LivePro) would be advantageous. Why work at Avant? Discount of 25% on Private Health Insurance and free Salary Continuance Insurance. We value our people by offering an inclusive workplace with flexible work, career development and internal mobility opportunities. Our flexible working arrangements are designed to enable genuine work-life balance. Your career development is our priority and we have a variety of learning and development programs that will support you in your career. We offer support to our people via Employee Assistance Program (EAP) Wellbeing programs, Tertiary Education Sponsorship and Support. We have a diverse and connected work environment where your contribution and ideas will be valued and respected and make a real difference to the lives of others. We prefer to deal with candidates directly. If you have any queries regarding the role, please do not hesitate to contact Camilla Overall , Senior Talent Acquisition Business Partner on camilla.overall@avant.org.au . Equal Opportunity Employer Avant supports doctors so they can serve Australia's diverse communities. Having diversity in our workforce brings valuable perspectives and strengthens our ability to support healthcare professionals. We therefore welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally diverse communities, LGBTQIA individuals, people with disabilities, and those with caring responsibilities. Our inclusive workplace is somewhere everyone can succeed. Ready to join us? If you're passionate about supporting Australia's healthcare professionals, we'd love to hear from you. If you require any adjustments during the recruitment process, please don't hesitate to contact us at careers@avant.org.au
