The Opportunity The Newstead Residences is a luxury retirement living community located in the heart of Newstead, Brisbane. As a Concierge, you will thrive off social interactions and have an exciting amount of freedom to explore residents' backgrounds and interests. From a broader level, you will be able to get to know their families and create a real-world impact to the lives of residents. This is a perfect opportunity for someone from a hospitality or customer service background to join the team! This is Full Time position working Monday to Friday (8am-4pm) What we offer $28.96p/h relevant award entitlements including penalty rates, overtime and allowances superannuation No late nights or early morning starts and no weekend work Employee Referral Program and Employee Assistance Program Discounts to Health Insurance and Retail & Leisure partner providers Opportunities for further career progression Be part of a friendly and supportive team in a caring retirement living community You will Provide welcoming concierge services to residents and guests, responding to general enquiries and requests Manage bookings for the restaurant, bus trips, and community areas, and update lift notices for events or news Complete administrative tasks including phone and email correspondence, mail distribution, and maintaining the absentee list Create and issue access cards for residents and staff as requested by management Record maintenance issues and assist with emergency device checks and quarterly hallway testing Support community activities by setting up for morning teas, meetings, and services, and packing down afterward Maintain the village bus, ensuring it is clean, fuelled, and road‑ready, and drive residents to appointments and shopping trips Observe all workplace health, safety, and safe food‑handling procedures Keep shared areas tidy, restock supplies, manage café cleanliness, and monitor inventory levels What you will bring: Previous hospitality or customer service experience (e.g Hotel Concierge, Wait staff, Food & Beverage staff or administration) Availability on Tuesday (essential) and Wednesday-Saturday (highly desired) Compassionate, empathetic, and kind attitude toward residents, colleagues, and visitors. Two (2) COVID-19 Vaccinations (required) Valid drivers license (highly desired) Current Police Check certificate (required however we can complete for you if you do not possess) Who we are As a leader in retirement living, with 30 years' experience, Aveo provides the stability and confidence to try new things and keep innovating. Owned by Brookfield Asset Management, we're on an exciting journey of growth. Our in-house range of services is holistic, supporting our customers in their independence for as long as possible. This helps us deliver a seamless experience for our 10,000 residents across 60 diverse communities nationwide. We're a dedicated group of over 1300 caring, friendly team members; united with our core values; Kindness, Care and Respect. Together we create thriving communities that help retired Australians be their best selves.What's next? Apply now and take to first step in Bringing your Passion to life! We are ready to welcome you.
