Manager Motor Claims - Assessing Job No: 678758 Sydney - Inner Suburbs & CBD, Sydney - Outer Suburbs Permanent Full Time Insurance, Motor Claims Service- CSC, Motor Claims Admin Pay Band 5 Greater Sydney Lead and develop a high‑performing motor assessing team Flexible ways of working with strong leadership support Make a direct impact on customer outcomes and cost efficiency About the role As Manager Motor Claims Assessing, you will lead a team delivering virtual and on‑road motor assessments. You will drive performance across cost, timeliness and quality, while creating a supportive environment focused on customer outcomes, continuous improvement and people development. This role contributes to meaningful outcomes for customers and the broader Motor Claims business. What you’ll do Lead, coach and support a team of motor assessors to deliver high‑quality assessments that balance customer experience, cost control and timeliness. Monitor operational performance and quality assurance outcomes, using insights to lift efficiency, compliance and customer satisfaction. Manage workflows, capacity and priorities to meet agreed service and financial targets. Act as an escalation point for customer concerns, working toward solutions that meet customer and business expectations. Partner with internal teams and stakeholders to strengthen assessing capability, consistency and continuous improvement. What you’ll bring Applications with a relevant trade qualification such as mechanic, spray painter or panel beater will be given preference and are most desired, particularly where this experience supports practical assessing knowledge. Demonstrated experience leading customer service or operational teams, with a strong focus on coaching, engagement and performance outcomes. Knowledge of the motor assessing industry, with the ability to apply this understanding to decision‑making, quality outcomes and cost management. Strong judgement and problem‑solving capability, including managing customer escalations with empathy and clarity. Experience working with assessing systems, data and reporting tools to monitor performance and support continuous improvement. PD - Manager Motor Claims (MMC) - Assessing_Jul22 Final Updated.pdf For more information please contact melissa.turkington@suncorp.com.au Advertised: 11 Mar 2026 AUS Eastern Daylight Time Applications close: 25 Mar 2026 AUS Eastern Daylight Time Whatsapp Facebook LinkedIn Email App Don't see a job for you? Don't see your dream job posted? No problem, sign up for job alerts and we'll let you know once something becomes available. Sign Up Today
