This is a Account Development Coordinator role with Prezzee based in Melbourne, VIC, AU Prezzee Role Seniority - junior, mid level More about the Account Development Coordinator role at Prezzee About Prezzee Prezzee is a global leader in digital gifting and payments, having sold over 140 million gift cards through partnerships with more than 1,500 brands and serving over 6 million customers worldwide. Our mission is to change lives through the power of giving — leveraging borderless payment technology and innovative digital solutions to help people connect and create memorable moments that truly matter. About the role The Account Development Coordinator plays a key role in supporting the growth of Prezzee’s B2B customer base by managing and engaging a large portfolio of existing and prospective accounts. This role combines sales coordination, client engagement, and operational support to deliver a seamless customer experience while identifying opportunities to grow revenue. Manage and proactively engage a portfolio of existing and prospective B2B customers Develop targeted outreach strategies aligned to seasonal demand, key buying periods, and customer needs Analyse customer behaviour, engagement trends, and market insights to identify growth opportunities Identify and action upsell, cross-sell, and account development opportunities across Prezzee’s product offering Re-engage dormant customers through structured follow-up and relationship-building activity Support day-to-day client enquiries and act as a key contact for account-related support Assist with customer onboarding, account setup, and product implementation to ensure a smooth experience Educate customers on Prezzee’s gifting solutions, platform features, and program options Provide administrative support including order processing, reporting, CRM updates, and platform guidance Work closely with Sales, Marketing, Product, Customer Care, and Technology teams to support customer success About You Background in Sales or Customer Service is a bonus Strong customer engagement and satisfaction across managed accounts. Reactivation and growth of previously inactive accounts. Identification of upsell opportunities and contribution to pipeline growth. Accurate CRM data management and clear reporting. Effective collaboration with internal teams to deliver a high-quality client experience. This is hybrid role, in office 3 days a week, based in Melbourne CBD. Why Join Prezzee? You’ll play a key role in shaping the future of digital gifting at a global scale — working with talented people, modern technology, and a culture that genuinely values openness, excellence, and impact. At Prezzee, Where We Don’t Just Work – We Innovate, Collaborate, And Shape The Future Of Digital Giving. As Part Of Our Dynamic Team, You’ll Contribute To a Global Company’s Growth While Enjoying a Flexible, Supportive, And Inclusive Work Environment. We Offer Prezzeeversary Leave – Extra day of annual leave for each year you’re with us. BirthYay Leave – Celebrate you with a paid day off during your birthday month. Novated Car Leasing – A tax-smart way to bundle and pay for your car and running costs. ClassPass Membership – Fully covered monthly credits for fitness, wellness, and beauty. Office Allowance – One-time payment to upgrade your office setup. Flexible Work Perks – Flex your hours, take Culture Swap Days, and work from anywhere for 30 days a year. Prezzee Staff Discounts – Exclusive deals on Prezzee gift cards – just for being part of the team. Wellbeing Support – Access to mental, social, financial, and physical wellbeing support via Telus. Learning & Development – Grow your career with LinkedIn Learning, job shadowing, industry programs, and our Lunch & Learn sessions. Employee Resource Groups – Be an advocate or ally and foster belonging through groups like EmpowHer and Pride. Parental Leave – 12 weeks for primary carers and 4 weeks for secondary carers. Prezzee has been recognised for the third consecutive year as a Computerworld Best Places to Work in IT, and as a Great Place to Work® 2026 across all three of our three regions. We value diversity, collaboration, and innovation in everything we do. Join a global team united by the core values: Give openness, Give greatness, Give magic, Give ingenuity, Give damn. Prezzee is an Equal Opportunity employer. We believe that diversity is the key to building the best products for our customers, team culture and growing our global business. Our diversity mission is for our people to be their most authentic selves, to inspire, innovate and celebrate within a culture of belonging. We do not discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. We are looking for people to help create human connections, make magic and shape the future of gifting so even if you don’t think you quite meet all of the skills listed or tick all the boxes, we’d still love to hear from you! Please let us know if you require any adjustments as part of the application and recruitment process, We also encourage you to let us know of your pronouns at any point of the process. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Prezzee team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Managing customer portfolios Developing outreach strategies Supporting client inquiries Key Strengths Customer engagement Sales coordination Data analysis ️ CRM management Team collaboration Upselling strategies A Final Note: This is a role with Prezzee not with Hatch.
